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Customer Service Representative

3 months ago

Greensboro, United States Connexa Worx Full time
Job DescriptionJob DescriptionDescriptionLocation: Greensboro, NC
Company Overview:
Connexa Worx is a leading provider of cutting-edge connectivity. We specialize in delivering data-driven technologies to enhance the efficiency and reliability of our clients' operations. Our innovative solutions are designed to meet the evolving needs of various industries, ensuring seamless integration and optimal performance.

Job Description:
 The Customer Service Representative at Connexa Worx will be responsible for providing exceptional support to our clients. This role involves addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be a strong communicator, problem-solver, and dedicated to delivering a positive customer experience.

Job: Full time
Salary Range: $950 - $1200 weekly

Key Responsibilities
  • Assist customers with product information, pricing, and availability
  • Process customer orders, returns, and exchanges
  • Identify and escalate priority issues to the appropriate department or supervisor
  • Maintain accurate customer records and update account information as needed
  • Assist with troubleshooting technical issues
  • Collaborate with internal teams to ensure customer satisfaction and loyalty

Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to work well independently and as part of a team
  • Proficient in Microsoft Office Suite
  • Outstanding organizational skills

Benefits
  • Competitive salary commensurate with experience.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off (PTO) and company holidays.
  • Employee wellness programs.
  • Professional development and training opportunities.
  • Flexible working hours.