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Customer Service Representative

3 months ago

Greensboro, United States Blaze Full time

Overview:

Looking to TRADE up to a better opportunity? Blaze Heating, Cooling, Electrical & Plumbing has an exciting opportunity for Customer Service Representatives.

Why join THIS team?

  • Medical, Prescription, Dental, Vision
  • Disability & Term Life Insurance
  • Matching 401k benefits
  • On-going training & development, & growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

What you will do:

  • Answering incoming calls and responding to customer inquiries promptly and professionally.
  • Communicating effectively and empathetically to understand customers' needs and concerns.
  • Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
  • Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
  • Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
  • Following up with customers to ensure their issues have been resolved to their satisfaction.
  • Maintaining a comprehensive understanding of the company's products, services, and offerings.
  • Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
  • Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
  • Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
  • Adhering to company policies, procedures, and compliance standards in all customer interactions.
  • Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.

What you bring:

  • Strong attention to details
  • Conscientious, team player
  • A desire to help serve customers previous experience not necessary but a definite plus
  • Honesty, integrity, quality craftsmanship and a good attitude
  • May conduct a pre-employment background check and drug test, subject to applicable law

Who We Are:

We are a Heating, Cooling, Plumbing and Electrical company in Greensboro, NC area, that has a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today

We are an Equal Employment Opportunity Employer

Schedule:

Full-time, 11 AM - 8 PM; 10 days on 4 days off type schedule OR

Thursday & Friday 8 AM -7 PM (in office); then Saturday Sunday 8 AM 7 PM (option to WFH)

Pay Range:

$15-20/hr