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AIRSOFT Customer Service Retail Representative

2 months ago

Oceanside, United States Battle Lab Full time

Job Description

Job Description

Job Overview:

Join our team as a Customer Service Representative at our thriving Airsoft Retail Store. We are seeking an enthusiastic individual who is passionate about airsoft and committed to providing exceptional service to our customers. As a CSR, you will engage with our clientele, offer expert advice on products, and ensure an outstanding shopping experience. Responsibilities: Customer Engagement: Greet customers warmly, assess their needs, and offer assistance in finding the right airsoft equipment, gear, or accessories. Provide product demonstrations and explain features and benefits of various airsoft products to customers.

Product Knowledge: Maintain comprehensive knowledge of the store's inventory, including airsoft guns, gear, safety equipment, and accessories. Stay updated on industry trends, new product releases, and technological advancements related to airsoft.

Sales and Transactions: Assist customers in making purchase decisions, upselling where appropriate, and processing transactions accurately. Handle cash, credit/debit card transactions, and maintain a balanced cash register.

Customer Service Excellence: Address customer inquiries, concerns, and warranty issues promptly and professionally. Ensure customer satisfaction by resolving complaints or conflicts effectively.

Store Maintenance: Maintain the store's cleanliness, organization, and appealing product displays to enhance the shopping experience. Assist with inventory management, restocking shelves, and conducting regular stock checks.

Compliance and Safety: Uphold store policies, including safety protocols, age restrictions, and legal compliance related to airsoft products. Educate customers on safety measures and proper handling of airsoft equipment.

Requirements: Passion for airsoft and a strong understanding of airsoft products and equipment. Previous retail or customer service experience preferred, especially in a specialty retail environment. Excellent communication and interpersonal skills to engage effectively with customers. Ability to work in a team-oriented environment and collaborate with colleagues. Strong attention to detail and the ability to multitask in a fast-paced retail setting. Basic computer skills for processing transactions and managing inventory. Benefits: Competitive hourly wage Employee discounts on airsoft products Opportunities for growth within the company Fun and dynamic work environment within the airsoft community Join our team and help us create memorable experiences for airsoft enthusiasts visiting our store

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