Customer Service Representative

5 days ago

Oceanside, United States PrideStaff Full time
Job DescriptionJob Description

PrideStaff is seeking quality Customer Service Representatives in Oceanside, Vista & San Marcos, CA


Summary/Objective: Skilled problem solver with strong customer engagement and relationship building skills. We need an enthusiastic individual who can listen to customer service issues and then offer a solution that provide first in class customer experience. The successful candidate for this role will have strong written and verbal communications skills. The role requires a strong knowledge of the company’s customer service policies, systems and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

 

Essential Duties:

  • Answers incoming customer emails and phone calls regarding order status, billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers

 

Requirements:

  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Knowledge of basis computer applications and phone systems

 

Competencies:

  • Excellent Communication skills.
  • Customer Focus.
  • Appreciation for the outdoors and cold weather activities.
  • Presentation Skills.
  • Excellent Problem Solving/Analysis.
  • Results Driven.
  • Basic Technical Capacity.

 

Required Education and Experience

  1. High school diploma/GED required (Associate degree in a business-related field preferred) or equivalent number of years of experience
Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality.

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
\r
PrideStaff is honored to have earned the prestigious Best of Staffing Diamond Award. Less than 2% of all staffing agencies in North America receive the Best of Staffing Award for service excellence and only 18% have gone on to earn the Diamond Award for service excellence. In addition, PrideStaff is the only commercial staffing firm in the U.S. and Canada with over $100 million in revenue to earn the Diamond Award for two years in a row, highlighting exceptional client and talent service quality. \r
\r
Our Mission: Consistently provide client experiences focused on what they value most.

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