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Billing Customer Service Rep.
4 months ago
As a Customer Service Professional at Chubb, you'll be the first point of contact for our customers, answering billing questions, taking payments, assisting with portal login and navigation, and handling general inquiries. We provide extensive initial and ongoing training on Chubb products and systems, so you can become a Champion of Service. Our company places a strong emphasis on professional and personal development, and we cultivate a culture of diversity and inclusion. Plus, at Chubb, you'll have plenty of opportunities for career growth.
At Chubb, we offer a diverse, inclusive, and rewarding work environment. We believe the best solutions come from diverse perspectives, experiences, and skills, and teamwork and mutual respect are central to how we operate. We are committed to giving everyone, regardless of their background, the opportunity to contribute to our collective success.
If you're interested in growing your career with a company that values you, training you, and promoting from within, let's talk
Responsibilities:
- Provide excellent customer service and quality while assisting our clients, agents and business partners with questions about billing; taking payments; inquiries; portal navigation; and general assistance, via phone, email, and chat
- Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
- Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
- Maintain set level of productivity, service, and quality standards within a fast-paced, high-volume call center
- Work collaboratively with team members, and business partners to provide a quality experience for our agents
- Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned
- Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis
Qualifications & Skills:
- Effective service focused communication skills, both verbal and written
- Proficient in basic mathematics (addition, subtraction, division, multiplication, percentages)
- Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
- Track record of success in managing competing demands, problem solving and strong decision making
- Experience in a high-volume contact center with a strong focus on superior service is a plus
- Professionalism, ownership and a high regard for accuracy and best-in-class service
- Ongoing desire for professional and personal development
- Minimum of high school diploma or equivalent
- College degree or currently pursuing is a plus
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
