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Customer Service Returns Associate

2 months ago

Whitehouse, Texas, United States Cavender's Full time
About the Role

Cavender's is seeking a highly motivated and detail-oriented Customer Service Returns Associate to join our team. As a key member of our customer service team, you will play a critical role in ensuring customer satisfaction by efficiently managing product exchanges and returns.

Key Responsibilities
  • Customer Service: Provide exceptional customer service through various communication channels, ensuring that customers receive a positive experience.
  • Return Processing: Process returns and exchanges in a timely and efficient manner, adhering to company policies and procedures.
  • Inventory Management: Maintain accurate inventory levels, ensuring that products are properly received, stored, and processed.
  • Team Collaboration: Work collaboratively with other team members to achieve daily order fulfillment requirements and maintain a positive and respectful work environment.
  • Adherence to Policies: Understand and adhere to company policies, including safety and loss prevention protocols, to ensure a safe and secure work environment.
Requirements
  • Age: Must be at least 18 years old.
  • Math Skills: Basic math skills, ability to count, add, and subtract numbers quickly and accurately.
  • Communication Skills: Good written and oral communication skills.
  • Physical Abilities: Able to lift and carry merchandise weighing up to 50 lbs frequently throughout shift, and maintain physical mobility to walk, stand, reach, pull, push, and bend continuously throughout shift.
  • Availability: Able to work 8 and/or 12-hour shifts at all hours, including weekends and holidays, and be available to work overtime as needed.
About Cavender's

Cavender's is an Equal Opportunity Employer. We are committed to providing a safe and inclusive work environment for all employees. If you have a disability and need assistance completing the application, please call Customer Service at or visit your nearest Cavender's store.