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Customer Service Representative

2 months ago

Whitehouse, Texas, United States Cavender's Full time
About the Role

Cavender's is seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our Customer Service Center, you will be responsible for providing exceptional customer service through various communication channels, ensuring that all customer inquiries and issues are resolved efficiently and effectively.

Key Responsibilities
  • Customer Service: Provide professional and courteous customer service via phone, email, and chat sessions, ensuring that all customer inquiries and issues are resolved in a timely and satisfactory manner.
  • Product Knowledge: Maintain a solid knowledge base of our product lines, including features, benefits, and specifications, to effectively communicate with customers and provide recommendations.
  • Order Management: Utilize our Order Management System (OMS) software application and Ecommerce platform to manage customer orders, process returns, and resolve any issues related to order fulfillment.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Teamwork: Collaborate with other team members to achieve customer service goals and objectives, and contribute to a positive and productive team environment.
  • Adaptability: Be flexible and adaptable in a fast-paced customer service environment, with the ability to multitask and prioritize tasks effectively.
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a retail or call center environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
  • Product Knowledge: Strong knowledge of our product lines, including features, benefits, and specifications.
  • Technical Skills: Proficiency in Microsoft Suite and ability to learn new software applications quickly.
  • Language Skills: Ability to understand, speak, and read English with sufficient proficiency to follow safety, loss prevention, and other policies, procedures, training, and instructions.
About Cavender's

Cavender's is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.