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Hotel Front Desk Manager

1 month ago

Hanover, United States Aloft Arundel Mills BWI Airport Full time
Description

We're looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our Aloft & Element Hotels has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today

Responsibilities

•Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies
•Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
•Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
•Make sure to adhere to the front desk budget and put in orders for office supplies as needed
•Compile occupancy reports and financial information for the general manager

Qualifications

•Hospitality experience of at least 1 year is required for this role
•Bookkeeping skills and experience with MS Office a plus
•Showcase exceptional multitasking, communication, and management skills
•2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
•Must possess a high school diploma or equivalent certification (GED)