Onsite Customer Service Rep

1 week ago

Brooksville, United States GuideWell Full time
Job Description

What are the Key Responsibilities:

  • Provides ongoing customer support with claims and enrollment.
  • Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group renewal
  • Works in conjunction with the group Account Coordinator to see that any and all issues, procedures, policies and mandates are resolved and communicated in a timely manner
  • Maintains a positive professional relationship with the group and all of their employees.
  • Daily activities vary from doing claims and benefits education and/or resolution to modifying the group
  • Develop reports and tracking systems for both the account and sales team to analyze and assimilate in an effort to improve overall customer satisfaction.
  • May conduct Open Enrollment Meetings, from time to time
  • Provide needed educational materials such as Newsletters pertaining to group benefits.
What is Required:
  • 3+ years' work experience in customer service, marketing or sales, preferably in the health care or health insurance industry
  • High school diploma or GED
  • Strong verbal and written communication skills
  • Demonstrated organizational skills
  • Strong collaborative skills with the proven ability to build positive professional relationships with both internal & external partners
  • Demonstrated ability to organize and address complex business issues by utilizing strong problem solving skills.
What is Preferred:
  • Experience in the servicing and/or administrative functions of group health programs
  • Work independently in setting priorities and following through on problem resolution.
  • Bilingual
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
  • Medical, dental, vision, life and global travel health insurance;
  • Income protection benefits: life insurance, Short- and long-term disability programs;
  • Leave programs to support personal circumstances;
  • Retirement Savings Plan includes employer contribution and employer match;
  • Paid time off, volunteer time off, and 11 holidays
  • Additional voluntary benefits available; and
  • A comprehensive wellness program


Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Hourly Pay Range: $23 - $28/hr within a full hourly pay range of $23 - $37/hr

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.

About Us

At GuideWell, we are committed to making diversity, equity and inclusion part of everything we do. We believe in hiring people who represent the communities we serve while creating a workplace that encourages a sense of belonging for everyone, no matter who you are or where you come from.

From students to former military to seasoned professionals, our family of mission-based companies are stronger because of the unique talents and skills of our employees. We believe everyone's contribution has the power to help people and communities achieve better health. Find your new team today.

About the Team

Florida Blue, A GuideWell Company, has been providing health insurance to residents of Florida for 75 years. Driven by its mission of helping people and communicating to achieve better health, the company serves more than five million health care members across the state. We are looking for exceptional people who will bring our mission to life and succeed by putting the members first.

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