IT Customer Support Specialist

4 weeks ago


Chicago, United States Educated Solutions Corp Full time
Location
Remote,IL

Description

Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST. This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers.

Position Overview:

The IT Customer Support Specialist will assist with customer device registration, enrollment and provisioning, managing hardware assets, software entitlement/fulfillment and license renewals. The Specialist possesses some degree of technical skills with a working knowledge across all disciplines.

Key Areas of Responsibility:
  • Receives incoming requests from internal customers via shared mailboxes or from Synapse/Config Central ticketing systems and performs all services within assigned Service Level Agreements.
  • Manages caseload: Accepts cases within the time limit determined by management and reviews cases daily.
  • Provides excellent customer service in all customer interactions.
  • Utilizes all available resources to resolve customer issues.
  • Meets departmental productivity and quality standards, maintains/exceeds service levels.
  • Some light reporting will be involved in this role including productivity tracking.
  • Ability to maintain a high level of accuracy in your work.


Qualifications
  • 1+ years of Customer Service experience inside the IT industry or technical field.
  • Strong knowledge of Microsoft Office Suite.
  • Candidates with previous experience working with customers for IT device registration, enrollment, and provisioning, managing hardware assets, software entitlement/fulfillment or license renewals are preferred.
  • High school diploma or equivalent.
  • Excellent verbal and written communication skills with the ability to effectively interact with all stakeholders.
  • Strong analytical and problem-solving skills with the ability to multi-task in a fast-paced environment.
  • Natural problem solver who is adept at researching and resolving customer's issues.
  • Ability to function within a collaborative environment or work independently.
  • High degree of organization and attention to detail.


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