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Field Service Engineer

2 months ago

Cherry Hill, United States Orion Talent Full time
Description
Position Details:
Title: Field Service Engineer
Location: Cherry Hill, NJ. (Will service Burlington, NJ, Cherry Hill, NJ and South NJ). Must live within an hour of these locations.
Shift: 8AM-430PM; Occasional weekend shift.
Compensation: $28/hr. Overtime is available. Annual bonus up to $12,00 performance based.
Benefits: Benefits including but not limited to medical, dental, vision and many more Company vehicle provided along with fuel card, tools, iPad, Laptop, phone and company uniform allowance.
Travel: Daily local travel. Will be initial training in Atlanta, GA.

Position Description:
As a Field Service Engineer, you are the eyes and ears of the company when providing service and support through customer interactions. Within your role, you will:
•Provide ongoing care and support for our customer's equipment
•Install our products and solutions at customer locations
•Diagnose and resolve challenges and problems
•Become a trusted advisor and partner for our customers, to develop excellent relationships.
•Extend our company footprint in the market by promoting our service agreements and newer technology.

Requirements:
•Minimum 1-year mechanical experience and customer support
•Good DMV record
•Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
•Partner with customers to assess their needs, manage their expectations, and drive results
•Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
•Collaborate with teammates, managers and customers