Shop Service Manager

2 weeks ago

Kilgore, United States WP Full time
Job purpose

Manages the Shop Service Department, productivity, resources and assets of the Shop Service Department to obtain maximum efficiency and profitability.Supervises a Revenue and Internal Foreman, each with their own Shop Service Writer.Department is comprised of approximately 25 techs, admins and utility personnel.This position will be overall responsible for profit and loss of the Shop Service Department.

Duties and responsibilities

  • Adheres to and utilizes the established Service Department management operating system for assigned work
  • Measures productivity
  • Increases output, evaluates performance and tracking mileage and freight
  • Develops and maintains a training program for all Shop Service Department employees
  • Establishes departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
  • Meets with Branch Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
  • Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
  • Maintains close contact and good relations with customers, may include onsite visits
  • Administers safety program in accordance with existing company, state and federal guidelines
  • Conducts a monthly safety meeting and completes required reports
  • Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program
  • Performs other duties or functions as requested by Management: supplemental duties will be provided
  • Promote positive and professional relationships with all company personnel and between its' divisions
  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Minimum Qualifications
  • Must have a minimum of 3 year(s) previous supervisory experience of service personnel
  • High School Diploma or equivalent
Knowledge, Skills, and Abilities
  • Must meet goals and objectives set forth by the company
  • Must have current driver's license and acceptable driving record per WPI insurance carrier standards.
  • Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation
  • Must be able to lift 50 pounds
  • Must be able bend and twist several times a day
  • Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.).
  • Must be dependable and able to work independently
  • Must maintain good client relations
  • Must maintain a professional appearance
  • Must promote and maintain a clean, neat and safe work environment
  • Must have the ability to work flexible hours, days, and weekends (as necessary)
  • Must have the ability to travel and stay overnight (as necessary)
  • Must have the ability to supervise and motivate others
  • Must have the ability to effectively evaluate others
Working Conditions
  • Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.
  • Weekend hours as necessary


Indoor/Outside, offshore work as required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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