Retail Store Manager

3 weeks ago


Kilgore, Texas, United States Goodwill Industries Full time
Job Description

Job Title: Retail Lead

Job Summary: We are seeking a highly motivated and experienced Retail Lead to join our team at Goodwill Industries. The successful candidate will be responsible for providing exceptional customer service, leading a team of retail staff, and ensuring the smooth operation of our store.

Key Responsibilities:

  • Customer Service: Greet and assist all customers with a smile, providing a positive shopping experience.
  • Team Leadership: Lead and motivate a team of retail staff, providing guidance and support to ensure excellent customer service and store operations.
  • Store Operations: Ensure the store is clean, organized, and well-stocked, maintaining a safe and secure environment for customers and staff.
  • Inventory Management: Manage inventory levels, receiving, and stocking, ensuring accurate and efficient inventory control.
  • Sales and Revenue: Meet or exceed sales targets, contributing to the store's revenue growth and profitability.
  • Communication: Communicate effectively with customers, staff, and management, providing clear and concise information.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Minimum three months of retail experience, preferably in a leadership role.
  • Skills: Excellent customer service, communication, and leadership skills, with the ability to work in a fast-paced environment.
  • Language: Fluency in English required, with the ability to communicate effectively with customers and staff.

Working Conditions:

  • Work Environment: The Retail Lead will work in a fast-paced retail environment, with regular exposure to customers, staff, and management.
  • Physical Demands: The Retail Lead will be required to stand for long periods, lift up to 50 pounds, and move around the store as needed.

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