Retail Store Manager
3 weeks ago
Job Title: Retail Lead
Job Summary: We are seeking a highly motivated and experienced Retail Lead to join our team at Goodwill Industries. The successful candidate will be responsible for providing exceptional customer service, leading a team of retail staff, and ensuring the smooth operation of our store.
Key Responsibilities:
- Customer Service: Greet and assist all customers with a smile, providing a positive shopping experience.
- Team Leadership: Lead and motivate a team of retail staff, providing guidance and support to ensure excellent customer service and store operations.
- Store Operations: Ensure the store is clean, organized, and well-stocked, maintaining a safe and secure environment for customers and staff.
- Inventory Management: Manage inventory levels, receiving, and stocking, ensuring accurate and efficient inventory control.
- Sales and Revenue: Meet or exceed sales targets, contributing to the store's revenue growth and profitability.
- Communication: Communicate effectively with customers, staff, and management, providing clear and concise information.
- Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: Minimum three months of retail experience, preferably in a leadership role.
- Skills: Excellent customer service, communication, and leadership skills, with the ability to work in a fast-paced environment.
- Language: Fluency in English required, with the ability to communicate effectively with customers and staff.
Working Conditions:
- Work Environment: The Retail Lead will work in a fast-paced retail environment, with regular exposure to customers, staff, and management.
- Physical Demands: The Retail Lead will be required to stand for long periods, lift up to 50 pounds, and move around the store as needed.
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