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Veterinary Client Relations Specialist

1 month ago

Fort Wayne, United States Ethos Veterinary Health Full time

The Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) is a 24-hour referral and critical care hospital located in Fort Wayne, IN. NIVES provides specialized care in Small Animal Surgery, Internal Medicine, Cardiology, and Critical Care Services. We serve the clients of NE Indiana, SE Michigan & SW Ohio.

We are looking for a full-time Veterinary Client Relations Specialist to join our team

Our Veterinary Client Relations Specialists provide the client with their first impression of our practice, where their family and pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Anticipated Schedule:
Full time, 36-40 hours per week
2nd shift available
Schedule includes one weekend per month

Compensation:
$17-19 hour dependent on experience
2nd shift differential in the amount of $1.00 per hour between the hours of 7PM and midnight
Weekend differential in the amount of $1.50/hour on Saturday and Sunday from 7am-midnight

What you will do in this role:
Build relationships by greeting clients and patients upon entry and exit of our facility.
Answer multi-line phone system and assist with scheduling.
Assist clients at check in and check out.
Triage incoming cases.
Facilitate client transactions and explain financial options.
Additional responsibilities as needed or assigned.

Skills and Qualifications:
Friendly, detail oriented with strong multi-tasking and organizational skills.
Strong verbal and written communication skills are necessary.
Proficiency in Word and basic computer skills needed.
Can work in a fast-paced environment and handle difficult situations with sensitivity and tact.
High School diploma or GED.
Previous customer service experience required; veterinary experience ideal.
We have an extensive training period. If you're committed to learning, we can provide the opportunity

Benefits:
Competitive health coverage (medical, dental, vision, life)
HAS/FSA
Paid vacation and sick time
EAP
Life Insurance
Disability Insurance
Uniform Allowance?
401(k) with a company match
Employee referral program
Quarterly bonus incentives, and continuing education opportunities

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com..

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado,Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.