Patient Service Representative
2 weeks ago
A Patient Service Representative is responsible for providing exceptional patient care and support in a fast-paced medical office environment. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team setting.
Responsibilities:- Greets patients and families, verifies appointment information, and notifies nursing staff as needed.
- Registers new patients, completes necessary forms, and updates patient information in the EMR system.
- Scans completed forms, identification, and insurance cards into patient documents folder.
- Schedules future appointments based on procedure type, time requirements, and provider schedules.
- Answers incoming phone calls, gathers information, and routes calls appropriately.
- Initiates, issues, and verifies patient referrals, as well as insurance authorization/pre-certifications as needed.
- Accepts payments, issues receipts, and reconciles cash drawer daily.
- Monitors patient flow from lobby to exam room, communicates with patients regarding delays or issues.
- Provides translation services for non-English speaking patients, families, and staff, if bilingual.
- Creates correspondence to patients who failed to keep appointments, as per policy and provider request.
- Accepts and directs deliveries of medical/office supplies and mail.
- Performs general office duties, such as document preparation, scanning, mailing, and filing.
- Maintains a professional appearance and a clean, safe environment.
- Respects patients by recognizing their rights and maintaining confidentiality.
- Utilizes technology, including specialized software, to maximize productivity.
- Develops and maintains electronic files as necessary.
- Exhibits excellent interpersonal skills, provides customer service, and assists other support staff as needed.
Minimum of one (1) year of customer service and/or medical office experience preferred. High school diploma or equivalent required. Associates degree from an accredited institution preferred. Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
-
Senior Patient Service Representative
3 weeks ago
Valhalla, New York, United States WMCHealth Full timeJob SummaryThe Senior Patient Service Representative is a key member of our healthcare team, responsible for providing exceptional patient care and support. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.ResponsibilitiesGreet patients and verify appointment...
-
Senior Patient Service Representative
5 days ago
Valhalla, New York, United States WMC Health Full timeJob SummaryThe Senior Patient Service Representative is a key member of our team, responsible for providing exceptional patient care and support. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesGreets patients and verifies appointment...
-
Patient Experience Representative
4 weeks ago
Valhalla, New York, United States Compass Group Careers Full timeJob Title: Patient AmbassadorAs a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. Your primary responsibility will be to successfully complete all assigned patient interviews and new admission visits.Key Responsibilities:Conduct new admission visits to all assigned units within the...
-
Patient Service Coordinator
2 weeks ago
Valhalla, New York, United States WMC Health Full timeJob SummaryA Patient Service Representative is responsible for delivering exceptional patient experiences through personalized service, effective communication, and timely resolution of patient needs. This role requires a high level of professionalism, attention to detail, and ability to work in a fast-paced environment.Key ResponsibilitiesGreet patients and...
-
Customer Service Representative
12 hours ago
Valhalla, New York, United States WMC Health Network Full timeThe Customer Service Representative is responsible for managing the day-to-day operations of the call center. This role involves resolving patient concerns and inquiries related to hospital and physician bills. The representative will work closely with the Directors of Patient Relations to resolve complex patient complaints involving quality of care...
-
Customer Service Representative
3 weeks ago
Valhalla, New York, United States Julie Bouchet-Horwitz Full timeJob OpportunityWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at the New York Milk Bank in Valhalla, NY.Key Responsibilities:Provide exceptional customer service to hospitals and families via phone and emailPack and ship orders of donor milk with accuracy and efficiencyWork collaboratively with the team...
-
Patient Service Coordinator
4 days ago
Valhalla, New York, United States Westchester Medical Center Full timeJob Summary:A Patient Service Coordinator is responsible for providing exceptional patient care and support in a fast-paced medical office environment. Key responsibilities include greeting patients, verifying appointment information, and notifying nursing staff as needed. The ideal candidate will possess excellent communication and interpersonal skills,...
-
Patient Experience Representative
2 weeks ago
Valhalla, New York, United States Compass Group Careers Full timeJob Title: Patient AmbassadorAs a Patient Ambassador, you will play a vital role in enhancing the patient experience at Morrison Healthcare. Your primary responsibility will be to conduct new admission visits and ensure that all employees demonstrate exceptional hospitality and respect towards our patients and clients.Key Responsibilities:Conduct new...
-
Patient Registration Specialist
4 weeks ago
Valhalla, New York, United States Madison Approach Full timeJob SummaryMadison Approach is seeking a skilled Patient Registration Representative to join our team. As a key member of our healthcare team, you will be responsible for collecting patient demographics and insurance information, ensuring accurate and timely data entry, and providing exceptional patient care.ResponsibilitiesCollect and verify patient...
-
Customer Service Representative
2 weeks ago
Valhalla, New York, United States WMCHealth Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at Good Samaritan Hospital. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers while resolving patient concerns and inquiries related to hospital and...
-
Customer Service Representative
1 month ago
Valhalla, New York, United States WMC Health Network Full timeThe Customer Service Associate plays a vital role in ensuring seamless patient interactions at WMC Health Network. This position requires a high level of attention to detail and effective communication skills to resolve patient concerns and inquiries in a timely manner.Key Responsibilities:Resolve patient inquiries and complaints related to insurance...
-
Customer Service Representative
1 month ago
Valhalla, New York, United States WMC Health Network Full timeJob SummaryThe Customer Service Associate plays a vital role in ensuring exceptional patient experiences at WMC Health Network. This position is responsible for managing the day-to-day operations of the call center, resolving patient concerns, and inquiries related to hospital and physician bills.Key ResponsibilitiesResolve patient inquiries and concerns in...
-
Customer Service Representative
2 weeks ago
Valhalla, New York, United States WMC Health Network Full timeThe Customer Service Associate plays a vital role in ensuring seamless patient interactions at WMC Health Network. This position is responsible for managing day-to-day call center operations, resolving patient concerns, and collaborating with Directors of Patient Relations to address complex quality of care issues.Key Responsibilities:Follow up and resolve...
-
Patient Liaison Coordinator
2 weeks ago
Valhalla, New York, United States WMC Health Full timeJob SummaryThe Patient Liaison provides critical support to the Radiology Department at WMC Health, ensuring seamless patient experiences and efficient operations. This role requires a unique blend of clerical and communication skills, with a focus on patient registration, insurance verification, and admission notification processes.Key...
-
Patient Liaison Coordinator
5 days ago
Valhalla, New York, United States Westchester Medical Center Full timeJob Summary: As a Patient Liaison at Westchester Medical Center, you will play a vital role in providing exceptional patient care and support in the Radiology Department. Your primary responsibilities will include scheduling appointments, collecting and entering patient demographics, directing incoming calls, and maintaining the Radiology Information...
-
Patient Liaison Coordinator
5 days ago
Valhalla, New York, United States WMC Health Full timeJob SummaryThe Patient Liaison plays a vital role in the Radiology Department at WMC Health, providing exceptional support to patients and staff alike. As a key member of our team, you will be responsible for ensuring seamless patient registration, scheduling, and communication processes.Key ResponsibilitiesInterview patients and their representatives to...
-
Health Information Management Representative
1 month ago
Valhalla, New York, United States WMC Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented HIM Representative I to join our team at WMC Health. As an entry-level position, this role is responsible for performing clerical duties within the Health Information Management department.Key ResponsibilitiesRetrieve and manage medical records and documentation information from various...
-
Health Information Management Representative
1 month ago
Valhalla, New York, United States Westchester Medical Center Full timeJob Summary:Westchester Medical Center is seeking a skilled HIM Representative I to join our Health Information Management department. As an entry-level position, this role is responsible for performing various clerical duties to ensure the accuracy and completeness of patient records.Key Responsibilities:Utilize computer reports to retrieve medical records...
-
Patient Transporter
4 weeks ago
Valhalla, New York, United States Compass Group Careers Full timeJob SummaryPatient TransporterResponsible for the safe, timely, and accurate transport of patients, medical equipment, and patient-related items to their destinations.Key ResponsibilitiesProperly and safely transports patients, secures IVs, drainage tubes, etc., and secures patient.In accordance with the transportation of patients, uses wheelchairs and other...
-
Patient Care Specialist
3 weeks ago
Valhalla, New York, United States Diamond Healthcare Corporation Full timeJob Title: Patient Care TechnicianWe are seeking a skilled Patient Care Technician to join our team at Diamond Healthcare Corporation. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support to our patients and their families.Job Summary:The Patient Care Technician will assist patients with daily living...