Patient Service Representative

2 weeks ago


Valhalla, New York, United States Westchester Medical Center Full time
Job Summary:

A Patient Service Representative is responsible for providing exceptional patient care and support in a fast-paced medical office environment. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team setting.

Responsibilities:
  • Greets patients and families, verifies appointment information, and notifies nursing staff as needed.
  • Registers new patients, completes necessary forms, and updates patient information in the EMR system.
  • Scans completed forms, identification, and insurance cards into patient documents folder.
  • Schedules future appointments based on procedure type, time requirements, and provider schedules.
  • Answers incoming phone calls, gathers information, and routes calls appropriately.
  • Initiates, issues, and verifies patient referrals, as well as insurance authorization/pre-certifications as needed.
  • Accepts payments, issues receipts, and reconciles cash drawer daily.
  • Monitors patient flow from lobby to exam room, communicates with patients regarding delays or issues.
  • Provides translation services for non-English speaking patients, families, and staff, if bilingual.
  • Creates correspondence to patients who failed to keep appointments, as per policy and provider request.
  • Accepts and directs deliveries of medical/office supplies and mail.
  • Performs general office duties, such as document preparation, scanning, mailing, and filing.
  • Maintains a professional appearance and a clean, safe environment.
  • Respects patients by recognizing their rights and maintaining confidentiality.
  • Utilizes technology, including specialized software, to maximize productivity.
  • Develops and maintains electronic files as necessary.
  • Exhibits excellent interpersonal skills, provides customer service, and assists other support staff as needed.
Qualifications/Requirements:

Minimum of one (1) year of customer service and/or medical office experience preferred. High school diploma or equivalent required. Associates degree from an accredited institution preferred. Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).



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