Collections Manager
3 weeks ago
Collections Manager will be responsible for all aspects ofcredit and collections policy and procedures adherence for their creditportfolio’s.
Collections will manage a team of creditrepresentatives.
EssentialFunctions
Collections Manager will be responsible for all aspects ofcredit and collections policy and procedures adherence for their creditportfolio’s including:
• Assist in developing sound, acceptable credit policies
• Manage receivables to achieve company DSO requirements
• Analyze delinquent accounts and prepare report on highest risk accountsincluding recommendations for resolution.
• Interact with customers to obtain additional credit information to supportcredit lines
• Reconcile transactions and balances to maintain accurate accounts
• Initiate credits and adjustments to customer accounts within company policylimits
• Check for credit viability on requests for extended terms, and evaluatevarious adjustments or exception documents
• Submit requests to senior management and supporting documentation foraccounts requiring credit lines
• Initiate and lead collection calls for review of customers in portfolio notmeeting obligations.
• Monitor potential bad debt in portfolio and follow the corporate processfor submittal
• Monitor receivables and collections and provide updates of receivables andprovide appropriate reporting procedures
• Identify problem accounts and provide regular updates of receivables tomanagement
• Negotiate payment programs with delinquent customers
• Identify accounts requiring collection agency or legal action andcoordinate collections with third party contractors
• Monitor violations of credit policies, provide analysis, conclusion andrecommendations, present findings to senior management and suggestactions/penalties to be taken when appropriate
Responsibilities:
Daily review and communicate credit issues affecting areas / customers tocredit reps.
Daily review credit news feeds for potential risks
Daily respond to emails from credit reps on spectrum of issues.
Daily respond to all other Matheson employees on credit and collectionissues.
Daily forward dunning letter emails.
Daily forward credit card charge emails.
Weekly review settings in TIMS to ensure accuracy.
Weekly verify Time Clock for payroll.
Weekly review accounts for problems and follow up with credit reps bi-weekly.
Monthly provide information needed to calculate incentive bonuses for creditreps.
Monthly provide file of customers being submitted for bad debt.
Annual reviews of credit reps on team.
Annual audit functions.
Interview / hire / terminate credit and collections team members
Recommend adjustments to management on any needed changes to policy andprocedures, as necessary.
Support to Accounting and Finance as needed.
Credit reviews for accounts with over a 10k line of credit.
Provide reports to management as needed or requested.
Complete projects requested by management.
Provide training to credit and collections group as needed / requested.
Perform customer visits as requested / needed.
Monitor violations of credit policy and recommend solutions.
Perform other tasks and assignments asrequested by management
Requiredfor All Jobs
Performs other duties as assigned
Complies with all policies andstandards
QUALIFICATIONS
Education
EducationLevel
EducationDetails
Req/
Pref
Associate's Degree
Any Degree
Req
Bachelor's Degree
Any Degree
Pref
WorkExperience
Experience
ExperienceDetails
Required/
Preferred
7-9 years
Collections Management and ateam of 10+ direct supervision
Req
4-6 years
Req
1-3 years
Knowledge,Skills and Abilities
Knowledge of hot key-basedsystems
Professional written and verbalcommunication skills
5 to 7 year’s of experience inCredit and Collections, prefer experience in high volume environment
Direct Management experience of creditteams , including
credit representative ,of 1 0 to 25 people
Self-Motivator
Bachelor’s Degree in Finance, Accounting,or Business Managemen t
Energetic, detailed oriented, able toadhere deadlines on a timely manner
Microsoft Excel and Word proficiencyrequired.
National accountsexperience required.
Credit AssociateMember
Licensesand Certifications
Licenses/Certifications
Licenses/CertificationDetails
TimeFrame
Required/
Preferred
PHYSICALDEMANDS/WORKING CONDITIONS
Physical Demands Category:
PhysicalDemands
A thorough completion of thissection is needed for compliance with legal standards such as the Americanswith Disabilities Act. The physical requirements described here arerepresentative of those that must be met by an employee to successfullyperform the essential functions of this job.
PhysicalDemand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Stationary Position
X
Move/Traverse
X
Stationary Position/Seated
X
Transport/Lifting
X
Transport/Carrying
X
Exerting Force/Pushing
X
X
X
X
Position Self/Stooping
X
Position Self/Kneeling
X
Position Self/Crouching
X
Position Self/Crawling
X
Reaching
X
X
Grasping
X
Feeling
X
Communicate/Talking
X
Communicate/Hearing
X
Repetitive Motions
X
Coordination
X
TravelRequirements
BriefDescription
Less than 5 %
May have some site travel asneeded
MentalDemands
Working Condition
NA
Rarely
Occasionally
Frequently
Constantly
Matheson is an Equal Opportunity Employer thatcomplies with the laws and regulations set forth under EEOC.. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability
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