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Service Insights Specialist

2 months ago

Geneva, United States Northern Illinois Food Service Full time

Job Title:

Service Insights Specialist Classification:

Exempt Reports To:

Agency Training and Development Manager Position Summary: Northern Illinois Food Bank is dedicated to building community awareness of hunger and supporting a network that provides nutritious food and resources for our neighbors with dignity and convenience through partnerships and innovation. This position provides partnership and guidance for our member agencies and regulatory compliance of the Food Bank programs. This person will assist with training, onboarding, and administrative tasks associated with Service Insights. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist the Agency Relations Data Specialist in the overall onboarding and ongoing support of member agencies utilizing Link2Feed client intake software Support Training Specialist in conducting and attending monthly Link2Feed trainings; both virtual and in-person Support agency members by conducting site visits to prepare agencies for Link2Feed implementation and attend initial “go live” visit Assist with Link2Feed onboarding administrative tasks including collection and storage of L2F Agency Agreements and L2F User Agreements Create and update agency user accounts within Link2Feed Conduct annual L2F User Agreement Audit Provide technical support to Link2Feed users in a friendly, timely manner Manage and resolve data inconsistencies within Link2Feed including duplicates, typos, errors in visit records, etc. Provide monthly and quarterly reports using Service Insights data for internal and external stakeholders Provide additional reports as needed Assist in collection and organization of service insights data collected in systems outside of Link2Feed Assist with general agency and neighbor data analysis Track Link2Feed equipment and internet support provided to member agencies Provide support to neighbors needing assistance with Link2Feed CNCT registration/account management Provide regular feedback to the appropriate agency team members on successes and learnings from member agencies Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Required Education, Skills, and Experience: Four-year degree in a related area or equivalent experience Experience troubleshooting software applications and functional issues at the client level Demonstrated experience in training, adult education, business/communications, or technology Experience working with volumes of data in spreadsheets or in a database Ability to review, understand, and interpret data Excellent interpersonal and networking skills Excellent written and oral communication skills Experience with digital records retention and data management Ability to work with multicultural, multigenerational, remote teams Strong customer focus Proficient in Excel, Outlook, Word, and Google Suite Reliable transportation and ability to travel throughout Northern Illinois Food Bank’s 13 county service area Supervisory Responsibility: This position does not have supervisory responsibilities. Work Environment: This job operates in a professional office environment. Opportunity to work remotely is possible. This role routinely uses standard office equipment such as computers, printers, copiers, mobile equipment, such as Wi-Fi or hotspots, and virtual meeting tools such as Zoom or Skype. Driving to remote locations will be required with own vehicle. Physical Demands: While performing the duties of this job, the employee is required to frequently communicate with member agencies, community members, internal and external customers, and team members over the phone, through email, and in person. They should be able to move inside and outside on uneven surfaces, climb and descend stairs, identify and count inventory. This would require the ability to move files and supplies; open filing cabinets and bend or stand on a stool or ladder as necessary. Position Type and Expected Hours of Work: This is a full-time position of 40 hours per week. Food Bank hours are Monday through Friday, 8:00 a.m. to 5 p.m., due to diverse agency hours of operation, this position will require some evening and weekend hours. Since hours may vary, there is flexibility in how you manage your 40-hour work week. Position Location: This position is based out of our West Suburban Center (Geneva) location. Travel: This position requires up to 75% local travel. Our Commitment to Diversity, Equity, and Inclusion (DEI): Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, gender equity, allyship, and fairness as we work towards a hunger-free future and to create a better and more just world. COVID Vaccination Policy: At Northern Illinois Food Bank, we take the health and safety of our employees, neighbors, and their loved ones very seriously. We have concluded that the best way to ensure the safety of these individuals is to require that all of our employees be fully vaccinated for COVID-19. Please know that in order to become employed by NIFB (if otherwise eligible), you must provide satisfactory proof of vaccination. You will not be required to provide this proof unless and until you receive a formal job offer from NIFB. Please also know that NIFB will provide reasonable accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a disability or a sincerely held religious belief, practice, observance, or pregnancy. Equal Opportunity Employment: Equal employment has been, and will continue to be, a fundamental principle at Northern Illinois Food Bank where employment is based upon personal capabilities and qualifications without regard to race, creed, color, marital status, sex, religion, national origin, class origin, nationality, age, physical or mental disability, military status, sexual orientation, or any other legally protected class.

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