IT Help Desk

2 weeks ago

Port Washington, United States Sandata Technologies Full time

** Sandata Technologies**

** IT Help Desk / PC Support Specialist**

Port Washington, NY 11050

Sandata Technologies is the leading supplier of software technology solutions serving home care and I/DD agencies, managed care organizations, and state payer programs throughout the United States. The Sandata solution has been implemented by 15,000 Provider Agencies, 18 State Payers, and 50 MCO Payers to ensure their compliance with changes in regulatory/compliance requirements and ongoing complexities. We make it easier for these organizations to work together and to manage their businesses while also getting paid as quickly as possible.

At Sandata, we are committed to creating a real and measurable Diversity, Equity, and Inclusion initiative. We will create a work culture where we are curious, celebrate, respect, and appreciate our unique diverse stories, and how we've come to where we are. We will do everything possible so that people know that we care about them as an individual and work to build equity in our people, systems, and processes. We are continuing to grow our efforts, and we will grow further together.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Companys PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.

**What you will do:**

Provide helpdesk support and resolve problems to the end users satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Report issues to the Service Desk for escalation

Manage PC setup and deployment for new employees using standard hardware, images and software

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

* Ensure security of personal health information (PHI) and report any violations or observations to management.

**What you Bring:**

Bachelors Degree in Information Systems, Business, Communications or related field (preferred)

2 years of relevant technical experience

Sandata is a leading U.S. provider of workforce and operational management solutions and services that enable government agencies, Managed Care Organizations (MCOs), and home care providers to manage and optimize the delivery of home care services.

**Sandata employees enjoy the following benefits:**

* Medical, dental, and vision coverage

* Flexible Spending Account for health and dependent care

* Life insurance

* 401(k) Plan

* Aflac STD, LTD, Critical Illness, Hospital, and Accident insurance

* Employee Assistance Program

* Tuition reimbursement

* Paid vacation and holidays

* Paid lunch break

* Employee discounts and company perks

Sandata Technologies is an Equal Opportunity Employer M/F/D/V

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