Director Of Operations

2 weeks ago

Venice, United States Gjelina Group Full time
DIRECTOR OF OPERATIONS

Salary Range: $150,000 to $190,000 per year. (DOE AND STATE)

ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, a flower shop, a home goods store, a bakery, or a restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.

POSITION SUMMARY: Based in LA, The Director of Operations is responsible for all FOH operations for multi-state locations (LA, LV, NY) and includes the hiring, developing, coaching, and training the groups' FOH management team, overseeing FOH service and the groups' beverage program. This will include hands-on shifts in all properties though out the week. Responsible for overseeing all aspects of financial control including wage costs, food costs, beverage costs, overheads, in line with budget. The Director of Operations is responsible for setting up and implementing all financial and legal policies, and their reporting for the Gjelina Groups' current and future operations

General Attributes:
  • To maintain product quality above all else, putting customer's satisfaction over profit.
  • To have a positive impact, take responsibility and initiative to resolve issues, always clearly communicating with both your managers and your colleagues.
  • To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance.
  • To be flexible, responding quickly and positively to changing environments.
  • To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
Essential Duties and Responsibilities (Other duties may be assigned):
  • Lead by example; models correct behavior and adherence to company policies and procedures.
  • Report for duty on time.
  • Communicate clearly and concisely with all team members: pre-shift, during service, and after service.
  • Manage and ensure proper training of staff
  • Coordinate a training schedule, to include Market (when possible)
  • Oversee hiring, training and ongoing management of: General Managers, Floor, and all FOH positions
  • Assist with management evaluations.
  • Establish development and performance goals for team members and monitor progress.
  • Ensures team are developed and challenged in their role.
  • Ensure proper execution of all company mandates
  • Maintain an open-door policy/one-on-one with staff
  • Service standards in each unit communicated and consistently evaluate
  • Efficient staffing vs. needs vs. economics; ensuring that appropriate FOH staffing needs are met for each operation
  • Review of the weekly P&L, lead key initiatives to reduce cost and manage according to EBITDA goals.
  • Understand and be clear on your responsibilities as related to the P&L.
  • Schedule trainings with FOH management teams to explain results & set up actions plans for improvements, not to interfere with peak hours.
  • Understand and be clear on what growth goals are.
  • Contribute to weekly P&L meeting(s) to demonstrate knowledge, understanding and action steps taken to ensure a healthy financial business.
  • Mentor team members weekly, in their growth and goals - leadership is 52 sprints a year.
  • Maintain transparent and honest relationship with your leadership team, effectively communicating any issues.
  • Oversee all property financials related to the FOH, and support office operations. This includes but is not limited to: sales, purchases, payroll, budgeting, forecasting of each outlet.
  • Assists in team relations and development including training, performance evaluations, conflict resolution and discipline in concert with Human Resources Department.
  • Poses knowledge of operational systems, including payroll.
  • Lead and supervise the department to ensure compliance with The Company policies.
  • Ensure compliance with all labor laws, policies and procedures and address any violations immediately (directly or through management staff).
  • Perform other duties and responsibilities as required or requested by management.
Supervisory Responsibilities: Supervises operations team and General Managers. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance; rewarding and disciplining employee; addressing complaints and resolving problems.

QUALIFICATIONS/REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.
  • Bachelor's degree in hospitality or equivalent experience desired.
  • 7+ years' experience preferred in hospitality field, including progressive leadership experience.
  • 3+ years' experience of full P&L responsibilities and experience.
  • Self-starter with excellent organization, presentation, customer service and communication skills.
  • Manage and cultivate a team environment
  • Work calmly and effectively under pressure
  • Problem solving abilities, be self-motivated, and organized
  • Leadership skills with the ability to coach and mentor staff in the department
  • Demonstrates good judgment, integrity, trust, ethics, and values.
  • Excellent communication skills. (Bi-lingual English and Spanish a Plus, but not required)
  • Good understanding and ease with Microsoft Office
  • Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.
  • Strong communication skills (written and verbal).
  • Ability to use discretion and provide direction to the team.
  • Must thrive in a fast-paced environment.
  • Must have a strong work ethic, trust, integrity, and accountability.
  • Exceptional time management and organizational skills.
  • Ability to provide exceptional guest service that exceeds expectations.
  • Ability to exercise independent judgment.
  • Detail and action oriented.
  • Must be able to follow all safety, health, and sanitation procedures.


PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, this position is regularly required to stand and walk for long periods of time. Ability to: regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 35 pounds; occasionally lift and/or move up to 45 to 50 pounds; work with restaurant/retail equipment; Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear; and work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENTS: The work environment characteristics described are representative of those in these positions while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be moderate with surrounding areas that may be wet, hot/cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.

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