Call Center Representative
3 weeks ago
MDS is currently seeking experienced and successful outbound contact center representatives to work remotely at home. Our agents spend their day talking with donors and prospective donors, updating them on our clients' important work and asking them to support the effort financially. MDS is one of the nation's largest and most respected telephone fundraising companies. We have been in business for 32 years and work for many well-known and admired non-profits and charities such as Habitat for Humanity, Operation Smile, Feeding America, Special Olympics, and the Republican Party. Responsibilities of Remote Call Center Representative Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner that strengthens the connection between non-profit and donor. Secure financial gifts from donors and prospective donors on behalf of our clients. Maintain minimum fundraising and productivity metrics. Requirements of the Fundraising Agent. 1 year or more of successful outbound telemarketing - preference given to telephone fundraising experience. Dedicated wired internet connection A quiet place to work at home free from normal household interruptions Basic computer skills and familiarity A commitment and enthusiasm to the charitable and non-profit causes we represent is a huge advantage. Hiring for Full-time positions only Benefits: Weekly paycheck $15-$16 per hour for 40 hours shifts (depending on schedule) Top performers can earn additional bonus of $10-$12/hour - bringing total potential compensation to $20-$30/hr. In 2023, MDS paid our agents $670,000 just in performance bonuses. Health insurance eligibility after just 2 months Paid time off Overtime opportunities Satisfaction of knowing that your work is making a difference
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Life Contact Center Representative
2 months ago
Lansing, United States Auto-Owners Insurance Full timeA career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of...
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Call Center Representative Inbound
2 months ago
Lansing, United States Spherion Full time$16-$18 depending on experience. Receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. Maintains an ongoing relationship with selected customers and sales staff. Incumbents utilize knowledge of products and product availability to provide a communications link to the customer. Applies advanced skills...
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Room Service Representative
4 weeks ago
Lansing, Michigan, United States Sparrow Health System Full timeJob Title: Room Service RepresentativeJob Summary: We are seeking a skilled Room Service Representative to join our team at Sparrow Health System. As a Room Service Representative, you will be responsible for presenting the room service program to patients, obtaining meal orders, and ensuring quality patient satisfaction with Food and Nutrition Services.Key...
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Call Center Member Services Specialist
3 weeks ago
East Lansing, United States Michigan State University Federal Credit Union Full timeA Day in the Life - The Call Center Member Service Specialist (CCMS) provides a comprehensive member experience by working with members, primarily over the phone to review their overall financial situation and make product or service recommendations. Member Services, Call Center, Member Service, Specialist, Skills, Operations, Banking
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Customer Service Representative
3 months ago
Lansing, United States Granger Waste Services Full timeOur business is not just hauling, recycling or landfill management, but first and foremost, serving others. Providing excellent service to our customers, communities and coworkers is what we strive to do every day. As a customer service representative, you would be an important relationship builder and problem solver, helping ensure our customers' waste and...
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Customer Service Representative
2 months ago
Lansing, United States TEKsystems Full timeJob DescriptionJob DescriptionSUMMARYThis is a phone-based customer service position supporting a government customer. CustomerService Representatives (CSRs) in this position will answer phone calls from U.S. citizens and utilizea computer-based knowledge system to answer general questions about policies,practices, procedures, and other data to assist...
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Contact Center Specialist
3 months ago
Lansing, United States CASE Credit Union Full timePOSITION PURPOSE Responsible for providing superior member service and maintaining strong professional relationships with members over the phone. Responds to member telephone calls and assists with information requests. Courteously and promptly resolves member problems, or refers them to appropriate personnel. Actively cross-sells Credit Union products and...
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Customer Service Representative
4 weeks ago
Lansing, United States TEKsystems Full timeDescription:1 opening in Lansing 1 will sit in Flint permanently and 1 Float (Flint, Saginaw, Lapeer, - possibly Lansing/Port Huron depending on where they live) The shift will be Monday through Friday between the hours of 8:30AM to 5:00PM with a 30 minute lunch. Friday's are 8:30am to 4:30pm. Candidates will be handling all incoming/outgoing calls, walk in...
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Cloud Contact Center Solutions Specialist
4 weeks ago
Lansing, Michigan, United States Efficus, Inc. Full timeContact Center Technical LeadWe are seeking a highly skilled Contact Center Technical Lead to join our team at Efficus, Inc. The ideal candidate will have a strong background in contact center engineering and technical leadership.Key Responsibilities: Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR...
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Network Operations Center Engineer
2 weeks ago
Lansing, United States JRD Systems Full timePosition: Cloud Contact Center EngineerLocation: Lansing, MI (Hybrid: Onsite 2-days a week)Salary: + $155,000Job Type: Full-time/W2/ Contract----------------------If you are in the market for a new opportunity, JRD Systems is looking to hire a Cloud Network Contact Center Engineer.Job description:NICE CXONE InContact Contact Center Engineer -- This is a...
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Technical Lead for Contact Center Solutions
3 weeks ago
Lansing, Michigan, United States ACL Digital Full timeContact Center Specialist RoleJoin ACL Digital as a technical lead to design and implement complex contact center solutions.Key Responsibilities:Lead cross-functional teams to support and implement contact center solutions.Coordinate release planning, development, testing, and releases on multiple agencies IVR enhancements.Design call flow, chat, and...
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Cloud Contact Center Engineer
4 weeks ago
Lansing, United States ZSN Systems & Solutions LLC Full timeSpecifics below:Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Confident in a client facing role and possess the ability to manage multiple stakeholders.Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow...
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Member Service Representative
4 weeks ago
Lansing, United States American Medical Informatics Association Full timeDetails Posted: 01-Nov-24 Location: Remote Type: Full Time (Remote Only) Categories: Administrative, Clerical, Support Membership Additional Information: Telecommuting is allowed. POSITION DESCRIPTION POSITION: Member Service Representative FLSA STATUS: Non-Exempt, Full-time REPORTS TO: Sr. Manager, Individual Membership ...
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Customer Service Representative
4 weeks ago
Lansing, Michigan, United States Island Resort and Casino Full timeJob Summary:As a Customer Service Representative at Island Resort and Casino, you will be responsible for providing exceptional customer service to our guests through various communication channels. This role requires a high level of professionalism, attention to detail, and the ability to work effectively in a fast-paced environment.Key Responsibilities:...
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Lansing, United States Michigan State Gov Full timeMichigan State Gov - Civil Service Commission [Customer Service Representative] As a Customer Service Representative at the State of Michigan, you'll: Answer all incoming telephone calls for the Department by providing answers to inquiries; Forward inspection requests and mail processing and distribution; Assist with general office duties and divisions with...
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Lansing, United States State of Michigan Full timeThe Michigan Civil Service Commissions MI HR Service Center is looking for a motivated individual who is a team player, has great organizational skills, able to multi-task and excels in a fast-paced environment. This position provides support to Sta Customer Service Representative, Customer Service, Human Resource, Representative, Retail
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Cloud Engineer
1 month ago
Lansing, United States I2USystems Inc Full timeThe State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...
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Cloud Engineer
1 month ago
Lansing, United States I2USystems Inc Full timeThe State of Michigan is looking for a Cloud Engineer Cloud Contact Center Engineer Close to Submissions on 10/18 at 10AM EST. Interviews: MS Teams video interview with camera ON. Duration: 1 year with possible extension Position location: Lansing: Hybrid schedule 2 days a week in office REQUIRED. Local and nonlocal candidates can apply. MUST BE WILLING TO...
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Claims Representative
2 weeks ago
Lansing, United States TEKsystems Full timeJob DescriptionJob DescriptionJob Title: Claims RepresentativeJob DescriptionWe are seeking a skilled Claims Representative who is proficient with computers and has experience in claims processing and customer service. The role involves extensive data entry and system work, including indexing data within systems such as Guidewire, Onbase, and MedData. The...
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Insurance Sales Representative
4 weeks ago
Lansing, Michigan, United States New York Life - LansingAnn Arbor Full timeJob Title: Insurance Sales RepresentativeJob Description: We are seeking a motivated and personable new employee to join our insurance agent team. The ideal candidate for this entry-level position has solid communication skills and a passion for customer service.Responsibilities:* Update reports, records, and organizational tools to accurately report...