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Executive VP of Customer Engagement

2 months ago

Little Rock, United States Kuraray America , Inc. Full time

At Arcane, we seek out exceptional businesses and individuals for our partners. Unlike private equity or traditional fund vehicles, Arcane is unconstrained in our time horizons. Our team loves investing for the long haul and gladly provides the expertise, dedication, and perseverance required to accelerate success. Our passion is equipping founders and partners with personal guidance every step of the way, providing them the resources and knowledge needed to unlock new growth. ARE YOU READY FOR A REWARDING CHALLENGE? The Executive VP of Customer Engagement will oversee the day-to-day responsibilities of Customer Engagement Representatives. The role is responsible for developing strategies and processes to enhance service levels, increase customer loyalty, and address a wide range of business issues. The Executive VP of Customer Engagement will input sales and purchase orders, field customer calls and emails, and assist customers with shipping and quality issues in an effort to exceed customer expectations. WHY JOIN OUR TEAM? Competitive Pay Rapidly Growing Company Opportunity for Advancement and Long-term Career Medical, Dental, Vision, and Life benefits 401k offering starting in 2024 Team-centric work environment Generous paid time off Paid Holidays Advancement opportunities POSITION REQUIREMENTS A high school diploma or equivalent GED is required. A Bachelor's degree in Business Administration or a related field is preferred. A minimum of two years of experience in a managerial customer service support role is required. ESSENTIAL DUTIES AND RESPONSIBILITIES Collaborate and support Customer Engagement Representatives in enhancing service levels, increasing customer satisfaction and loyalty, and addressing a wide range of business issues. Champion escalated customer inquiries and follow through to ensure issues are addressed thoughtfully, effectively, and timely. Influence opportunities to increase quality, productivity, and control related to the service delivery model. Foster a positive employee culture by adequately training, guiding, and motivating Customer Engagement Representatives. Advocate for professional development and growth opportunities for the team. Input sales and purchase orders accurately and efficiently into Company systems. Maintain accurate and up-to-date records of customer interactions and order information. Collaborate with leadership and cross-functional departments to develop strategies for exceeding customer expectations. Develop and implement customer engagement strategies that align with the Company's mission and values. Analyze customer metrics to identify trends, insights, and areas for improvement.

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