Product Manager

1 month ago

Lake City, United States H&R Block Full time

Job Description:

JOB SUMMARY

H&R Block, the worlds leader in tax preparation services, is looking for a Product Manager to join the Global Consumer Tax Product team to support the MyBlock product. In this role you will work with the Product Lead by spearheading the implementation of the MyBlock roadmap in an Agile environment. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Understand and manage requirements in a complex interdependent digital environment by partnering with other product managers and resources from Architecture, Development, UI/UX, and other stakeholders to coordinate backlogs.
  • Understand the client perspective and advocate for the customer experience.
  • Clearly articulate issues impacting the roadmap; providing recommendations that outline the various options for consideration and documenting pros and cons for each option.
  • Write user stories in alignment with prioritized features at least 2 sprints in advance.
  • Actively work to identify and mitigate risks and impediments impacting successful team completion of the sprint.
  • Understand and utilize data to drive decisions on prioritization and implementation.
  • Lead refinement meetings and participate in all Agile ceremonies working closely with the scrum team through the development process.
  • Lead UAT testing and coordinate with impacted teams
  • Perform research and analysis to provide input to the product roadmap.
  • Partner with Customer Support, Tax Professionals, Clients, Designers, Development teams and other product teams to help create a personalized user experience.
  • Ability to balance customer wants with viability and feasibility. Understanding and communicating the trade-offs while driving incremental functionality.
  • Ability to understand detailed technical issues to lead and negotiate with other teams to tactically implement functionality.
  • Identify and track key success metrics against product goals.
About H&R Block...

H&R Blocks purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. Weve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, weve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe its how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe its all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

What you'll bring to the team...Education:
  • Bachelors degree in a related field or the equivalent through a combination of education and related work experience.
Work Experience:
    • 3-5 years of experience as a product manager using Agile methodology.
    • Experience in web-based/mobile/digital product management.
    • Background in client experience best practices.
    • Track record of establishing priorities and meeting deadlines in a cross-functional environment.
    • Strong data acumen and using data to tell a story.
    • Demonstrated decision-making, analytical, and problem-solving abilities.
    • Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of leadership and partners to influence a wide range of audiences.
    • Proficiency with: Microsoft Office, Azure DevOps, and Figma
#indeedkm #LI-KM2

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