Senior Customer Care Representative
3 months ago
Job description
Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer while developing strong customer satisfaction.
Major Duties and Responsibilities:
- Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
- Analyzes a customer's needs and refers to other service or technical departments for follow-up or additional information as needed.
- Promote sales campaigns to increase order intake.
- Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction.
- Recapture aftermarket customers to grow share of wallet.
- May be assigned to support products that are complex or critical.
- Uses a customer relationship application or database to record activities and research product information.
- Provide administrative support to the Customer Experience Center
- Support events scheduled at the CEC & manage logistical activities when needed.
Support Sales Strategies/Opportunities
- Work with sales and service department managers to support new/or existing sales opportunities.
- Determine customer needs and requirements based on purchase history and suggest appropriate solutions for cost savings opportunities that will increase overall sales revenue.
- Support all departmental initiatives to ensure sales growth and positive customer experience.
- Support sales opportunities by building rapport; providing technical information and explanations if possible and preparing quotations and orders.
- Interact with customers and track results in CRM and ERP
- Identify decision makers among targeted leads in order to initiate sales process.
- Maintain customer records and files; handle inquiries and troubleshoot complex customer issues.
- Communicate regularly with customers regarding the status of their order and provide detailed information should delays arise.
- Maintain a solid and professional working relationship with all associates and partners.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities, internal system training.
Knowledge, Skills and Abilities:
- Experience in machine tool or service environments
- Advanced level of analytical ability where problems are complex.
- Strong oral and written communication skills
- Ability to work independently.
- High level of interpersonal skills to work effectively with others, solicit input from customers, and obtain cooperation from associates in other departments.
- Innovative/creative thinking.
- Excellent customer service and relationship building skills.
- Calm under pressure with the ability to adapt to change.
- Highly organized self-starter; goal oriented.
- Advanced understanding of Production operations
Requirements:
- High school diploma or equivalent.
- 5-7 years of related experience.
- Bi-Lingual, Fluent in Spanish
- Able to lift up to 30 lbs.
Computer Skills:
- Proficient with Microsoft Office Suite
- Salesforce experience a plus
- Epicor experience a plus
Although this is not a technical service position, the customer care representative should work to become functionally proficient in equipment technology through internal training.
-
Senior Sales Representative
6 days ago
Minneapolis, Minnesota, United States Brookdale Senior Living Full timeJob SummaryWe are seeking a highly motivated and experienced Senior Sales Representative to join our team at Brookdale Senior Living. As a Senior Sales Representative, you will be responsible for promoting our senior living communities and generating new business opportunities.Key ResponsibilitiesLead Generation: Identify and pursue new business...
-
Senior Customer Support Representative
2 months ago
Minneapolis, United States Kelly Services, Inc. Full timeFor those who want to keep growing, learning, and evolving, we at Kelly hear you, and were here for you! Were seeking a Senior Customer Support Representative to work with our premier client in the field of medical technology. Sound good? Take a c Representative, Support, Technical Support, Senior, Customer, Staffing
-
Support Specialist
2 weeks ago
Minneapolis, Minnesota, United States Suite Living Senior Care Full timeJob OverviewPOSITION: SUPPORT SPECIALISTCOMPANY: Suite Living Senior CareLOCATION: Crystal, MNTYPE: Part-time Opportunities AvailableSHIFT: Flexible Shifts Available (Morning, Evening, or Night)Benefits: Options for Health Insurance, Dental Coverage, Life & Long-Term Disability Insurance, 401K, Paid Time Off.SUMMARY***We are looking for SUPPORT SPECIALISTS...
-
Registered Nurse
2 weeks ago
Minneapolis, United States Senior Care Providence LLC Full timeAbout the Role:Senior Care Providence LLC is seeking committed and enthusiastic Registered Nurses (RNs) to enhance our dedicated team.This is an excellent opportunity for those who possess the required experience and skills outlined below.Location:Our facility is easily accessible via public transportation, situated in a vibrant neighborhood. We specialize...
-
Customer Care Representative
11 hours ago
Minneapolis, United States Lennar Homes Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Welcome Home! Build your career with Lennar:As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Care Representative
20 hours ago
Minneapolis, Minnesota, United States Stericycle Full timeAbout the RoleAs a Customer Service Representative at Stericycle, you will be an integral part of our Contact Center team, providing exceptional customer experiences through various communication channels. This role is perfect for individuals who are passionate about delivering top-notch service, resolving customer inquiries, and working in a dynamic team...
-
Customer Service Representative
4 weeks ago
Minneapolis, United States Pride Now Full time3 days ago Be among the first 25 applicants Job Description PrideNow is seeking a Customer Service Representative in the Plymouth, MN area. Job Description PrideNow is seeking a Customer Service Representative in the Plymouth, MN area. The Customer Service Representative is responsible for providing customers, and potential customers with product...
-
Customer Care Representative
3 weeks ago
Minneapolis, United States Lennar Mortgage Full timeIts fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to...
-
Customer Care Representative
2 months ago
Minneapolis, United States Lennar Mortgage Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Care Representative
2 months ago
Minneapolis, United States Lennar Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...
-
Customer Care Representative II-Service
3 days ago
Minneapolis, United States Olympus Full timeThe Customer Care Representative (CCR) Level II-Service will oversee the processing of customer Repair orders and respond promptly to customer requirements, inquiries and requests. To provide an exceptional level of customer service by answering inb Customer Care, Representative, Customer Service, Processing, Diversity, Manufacturing, Retail
-
Customer Care Representative
3 months ago
Minneapolis, United States When I Work Full time**When I Work** **Customer Care Representative** **Customer Care - Remote - Full Time** Apply: Customer Care Representative * Required fields First name* Last name* Email address* Location * Phone number* Resume* or Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste your resume here or Cover Letter* LinkedIn **profile URL:**...
-
Customer Service Representative
3 days ago
Minneapolis, Minnesota, United States When I Work Full timeAbout When I WorkWe are a leading provider of cloud-based workforce management solutions for businesses of all sizes.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients,...
-
Customer Care Representative III
2 months ago
Minneapolis, United States MMT INC Full timeDescription Customer Care Representative III is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment and includes machine order processing. This position is responsible for resolving complex or unusual requests and problems that may require a customized response and communicates solutions...
-
Senior Manager Charter Representatives
1 month ago
Minneapolis, Minnesota, United States Sun Country Airlines Full timeWe're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering...
-
Customer Care Representative II
3 months ago
Minneapolis, United States MMT INC Full timeDescription Customer Care Representative II is responsible for the direct sell and support of aftermarket products and services for machine tools and support equipment. This position is responsible for generating new business by following up on inbound marketing leads, developing new leads, qualifying customer needs, selling appropriate products and...
-
Customer Care Representative
2 weeks ago
Minneapolis, Minnesota, United States DAIOHS U.S.A., INC. Full timeAbout DAIOHS U.S.A., INC.:DAIOHS U.S.A., INC. is dedicated to delivering exceptional Office Coffee solutions while ensuring unparalleled customer satisfaction. Position Overview:We are seeking a dedicated Customer Service Representative to enhance our team. If you excel in a dynamic environment and possess a strong desire to achieve, we invite you to...
-
Customer Care Specialist
3 weeks ago
Minneapolis, United States Marmon Holdings, Inc. Full timeMarmon Link Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Marmon Link Come join a team where People make the...
-
Senior Customer Care Specialist
2 weeks ago
Minneapolis, Minnesota, United States Bubbly Paws Full timeLead Guest Service RepresentativeBubbly Paws is looking for a dedicated Lead Guest Service Representative to become an integral part of our team, representing our brand with enthusiasm and professionalism. This position is ideal for individuals who have a genuine love for dogs and a strong desire to deliver outstanding service to both pets and their...
-
Customer Service Representative
3 months ago
Minneapolis, United States Veitusa Full time** Veit & Company, Inc.** ** Customer Service Representative** Minneapolis, MN 55374 **Build with Intention** We build with intention. Whether in the office or the field, we work with grit and determination toward a better future for everyone involved. We leave things better than we found them, and never leave a job until were proud to put the Veit name on...