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Rental Coordinator

3 months ago

Chicago, United States Atlas Copco Holding GmbH Full time

Rental Coordinator - Specialty Rental - Rockdale, IL

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow. Here, your ideas are embraced, and you never stop learning. Join us on our journey for a better tomorrow. We are looking for a

Rental Coordinator

in our

Rockdale, IL

office. Your mission as

Rental Coordinator

is to be the customer contact point on rental equipment, managing existing customer accounts, generating sales by answering calls and solving problems, issues, and concerns of customers, following up as needed to ensure resolutions, as well as coordinating documents and maintaining customer-tracking data with focus on customer satisfaction and operational excellence. You should keep updated on all rental equipment features and applications. Implement quality process improvements that focus on safety, operations, and customer service, as well as being responsible for the following activities: Creating reservations and rentals in the system along with the paper to go along with it. Researching and locating equipment for the salespeople as needed. Assisting with AR (Accounts Receivable) and following up with customer’s past due invoices. Assisting with creating purchasing orders for vendors and helping to process invoices. Maintaining and updating expiring rental contract return dates as needed. Supporting with logistic arrangements. Location:

This position is located in

Rockdale, IL

and will report to the

Customer Service Manager . Experience Requirements:

Minimum one year of experience in customer service, sales, and/or rental business. Education Requirements:

High school degree or equivalent required. Physical Requirements:

Able to lift and carry up to 25 lbs., bend, stoop, squat, reach, crouch, kneel. Knowledge:

Effective verbal skills, selling practices and techniques. Knowledge of applicable Atlas Copco Rental equipment is required. Excellent customer service skills and effective verbal and written communication skills are required. Must be proficient in various computer software programs such as Office 365. Personality Requirements:

Competency is more than ever a combination of knowledge, experience, and attitude. Key behaviors of our candidate are: Must have good analytical, problem-solving, and multi-tasking skills. Collaborative and with a good teamwork spirit. Curious and eager to try new alternatives and seek improvements. Passionate about providing the best customer experience. What you can expect from us: We believe and foster a learning culture where global mobility is an important enabler for growth. Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedIn Learning e.g.), our feedback culture, the internal job portal, global project assignments, or face-to-face training sessions. You will experience an onboarding program at our North America headquarters. We support you and your well-being with different programs like team events, and more. We offer an excellent compensation package, including a flexible benefits plan and a generous 401(k) retirement plan. We offer Paid time off, Life & Disability Insurance. We offer a salary based on experience. A culture known for respectful interaction, ethical behavior, and integrity. New challenges and new things to learn every day. Capability to make tangible contributions to the success of our customers. Plenty of opportunities to grow and develop your career path. About Us: Atlas Copco Rental North America has offices throughout the US, Canada, and Mexico. Headquarters for ACRNA is located in Deer Park, TX, just outside of Houston. Atlas Copco Group is headquartered in Stockholm, Sweden. We are a global team with colleagues in 180 locations in 170 countries. Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit Diverse by nature and inclusive by choice: Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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