Current jobs related to IT Service Desk/Incident Management/IT Help Desk - East Rutherford - Seneca Resources

  • Help Desk Manager

    3 weeks ago

    East Aurora, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract-to-hire employment opportunity for a Help Desk Manager in our Buffalo, New York location. This role is critical in the IT industry, where you will be managing our help desk team, overseeing the processing of customer inquiries, and ensuring accurate customer records. Responsibilities:• Lead the help...

  • Help Desk Analyst

    3 weeks ago

    East Aurora, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst in East Aurora, New York. This role involves working within the tech industry, providing support for various software and hardware systems. The job function includes handling and resolving customer inquiries and maintaining accurate customer...

  • Help Desk Technician L2

    3 weeks ago

    East Saint Louis, Illinois, United States Honu Inc Full time

    Job Title: Help Desk Technician L2This job is for a highly skilled and enthusiastic individual to join our team as a Level Two Help Desk Technician. We are looking for a dedicated professional to provide exceptional support to our clients.Job Summary:As a Level Two Help Desk Technician, your primary responsibility will be to deliver Tier 1 support. This...

  • Help Desk Technician L2

    3 weeks ago

    East Saint Louis, Illinois, United States Galapagos Federal Systems, LLC Full time

    Job Title: Help Desk Technician L2Job Summary:We are seeking a highly qualified individual to join our team as a Level Two Help Desk Technician. As a Level Two Help Desk Technician, your primary responsibility will be to deliver Tier 1 support. This includes performing password resets, establishing new accounts, managing customer account features and access...

  • Help Desk Technician L2

    3 weeks ago

    East Saint Louis, Illinois, United States Honu Inc Full time

    Job Title: Help Desk Technician L2Job Summary:We are seeking a highly qualified individual to join our team as a Level Two Help Desk Technician. As a Level Two Help Desk Technician, your primary responsibility will be to deliver Tier 1 support. This includes performing password resets, establishing new accounts, managing customer account features and access...

  • Help Desk Technician L2

    2 weeks ago

    East Saint Louis, Illinois, United States Galapagos Federal Systems Full time

    Job Title:Help Desk Technician L2Job Summary:We are seeking a highly qualified individual to join our team as a Level Two Help Desk Technician. As a key member of our support team, you will be responsible for delivering exceptional technical support to our clients.Key Responsibilities:Provide Tier 1 support for password resets, new account setups, and...

  • Front Desk Associate

    2 weeks ago

    East Rutherford, New Jersey, United States PM Hotel Group Full time

    Key Responsibilities:Manage front desk duties, including check-ins, check-outs, room scheduling, and handling guest requests.Provide exceptional customer service by answering guests' questions about hotel services and amenities.Additional Responsibilities:Process room moves, late checkouts, and stayovers efficiently.Ensure seamless communication with guests...

  • Help Desk Technician L2

    2 weeks ago

    East Saint Louis, Illinois, United States Honu Inc Full time

    Job Title: Help Desk Technician L2This job was posted by Honu Inc: For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12295820Job SummaryGalapagos Federal Systems LLC is seeking an enthusiastic and highly qualified individual to join our team as a Level Two Help Desk Technician. We are looking for a dedicated professional to provide...

  • Information Technology Help Desk Consultant

    5 months ago

    East Providence, United States Roessel Joy Full time

    Job Description Roessel Joy has partnered with an established private non-profit organization to hire an Information Technology Help Desk Consultant. The Information Technology Help Desk Consultant has the opportunity to prove themselves and ultimately become a full-time, permanent employee of the organization. The ideal candidate for this position has...

  • Front Desk Operations Manager

    3 weeks ago

    East Elmhurst, New York, United States Remington Full time

    Job Title: Front Desk Supervisor Job Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front office, providing exceptional customer service, and leading a team of front desk agents. Responsibilities: *...

  • Front Desk Operations Manager

    2 weeks ago

    East Brunswick, New Jersey, United States Crunch Fitness Full time

    Front Desk Supervisor Job DescriptionCrunch Fitness is seeking a highly motivated and organized Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service.Key...

  • Front Desk Supervisor

    4 weeks ago

    East Brunswick, New Jersey, United States Crunch Fitness Full time

    Crunch Fitness Front Desk Supervisor Job DescriptionCrunch Fitness is seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk and retail operations.Key Responsibilities:Supervise and manage front...

  • Service Desk Receptionist

    3 weeks ago

    East Longmeadow, Massachusetts, United States Healthtrax Full time

    Job Title: Service Desk ReceptionistThe Service Desk Receptionist plays a vital role in providing exceptional customer service, ensuring a safe and clean environment, and promoting our fitness and wellness programs.Key Responsibilities:Provide friendly and efficient customer service to members and guestsEnsure the safety and well-being of participants by...

  • Front Desk Associate

    1 month ago

    East Brunswick, New Jersey, United States Crunch Fitness Full time

    Front Desk Associate Job DescriptionCrunch Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service.Key...

  • Front Desk Associate

    3 weeks ago

    East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time

    Front Desk AssociateWe are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Ameristar Casino Hotel East Chicago. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling reservations and check-in/check-out procedures, and maintaining a clean and organized...

  • Front Desk Associate

    2 weeks ago

    East Dennis, Massachusetts, United States Burn Boot Camp MetroWest Full time

    Job DescriptionAbout the Role:We are seeking a Front Desk Associate to provide exceptional customer service and create a welcoming atmosphere at Burn Boot Camp Newton in Newton, MA. As a Front Desk Associate, you will be the first point of contact for our members and play a crucial role in creating a positive experience.Responsibilities:Greet and check in...

  • Front Desk Team Lead

    2 weeks ago

    East Stroudsburg, Pennsylvania, United States Fairfield Inn & Suites Full time

    Job SummaryThe Front Desk Supervisor is responsible for leading the team, auditing procedures, and providing exceptional guest service while maintaining accurate records. Key responsibilities include assisting guests with needs and requests, training and coaching front desk agents, and increasing revenue through upselling and ADR management. The ideal...

  • Front Desk Representative

    4 weeks ago

    East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time

    Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Ameristar Casino Hotel East Chicago. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key...

  • Front Desk Representative

    4 weeks ago

    East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time

    Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Ameristar Casino Hotel East Chicago. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key...

  • Front Desk Representative

    1 month ago

    East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time

    Front Desk Representative Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Ameristar Casino Hotel East Chicago. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for...

IT Service Desk/Incident Management/IT Help Desk

2 months ago

East Rutherford, United States Seneca Resources Full time

Position: Service Desk Analyst

Location: East Rutherford, NJ (Remote)

Type: Contract (W2)

Note: This is for a night position working 8:00 pm ET to 8:00 am ET.

Description:

The Service Desk Agent is an entry-level position providing first-level IT support for service requests and incident resolution.

This position is in a 24 x 7x 365 environments, working various day and/or evening shifts and provides onsite business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests.

Familiarization or use of established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and escalating incidents.

  • Level 1 support.
  • Email handling. Ensure timely review and action of email in the Service desk mailboxes.
  • Familiarity with outlook and the ability to organize and process a large volume of email.
  • Phone call handling.
  • Phone login and logout compliance when on shift.
  • Login and be available to take calls at the start of the shift. Utilize the appropriate phone codes when not actively taking customer calls.
  • Ensure when shift over, logged out of phone.
  • Demonstrate professional conversation during customer calls.
  • Operation Bridge Manager (OBM) monitoring.
  • Adhere to documented instructions within the alert.
  • Create incident ticket and assign to the appropriate group.
  • Escalation for alert handling and high priority incidents.
  • Utilize Everbridge for handling escalation procedures.
  • Invoke the appropriate Everbridge template for escalation.
  • Ensure escalation actions are documented in incident tickets.
  • Incident ticket (create, update) & manage lifecycle of incident prioritization.
  • Data integrity of incident record (categorization tab, resolution details, assignment, etc.).
  • Proactive contacts for incidents about to breach Service Level Agreements (SLA).
  • Incident restoral and closure.
  • Quality review of all incidents.
  • Create and distribute required daily reports.
  • Adhere to and execute using Standardized work instructions located in the baseline library & Service Desk SharePoint.
  • If updates or changes are identified for standardized work, ensure to communicate to a Service desk Team Leader for action.
  • Remote work Utilize all the documented procedures when working from home.
  • Avaya soft phone procedures.
  • Establishing bridge lines/Microsoft TEAMS meetings.
  • Transferring calls to bridge lines.
  • OBM monitoring.
  • Elevated system access request handling.
  • Password resets/unlock account Ensure a service Request ticket is initiated for all of these requests.

Knowledge and Skills Required:

At least 1-3 years of prior Service Desk experience working with incident ticketing system and event management.

Proficient with MS Office: Word, Excel, Outlook, PowerPoint Critical thinking skills Professional communication skills both written and verbal.

  • ITIL Foundation Certification preferrable, but not required.