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Client Service Representative
1 month ago
Position Overview: The Client Service Representative role supports healthcare providers with their electronic healthcare insurance payments. This role assists with providing payment details, guidance on payment processing, product enrollment, and online portal registration while following the federal HIPAA laws. Duties and Responsibilities: Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment. Work to resolve any outstanding issues related to their payments, including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer). Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up, and provider portal guidance including basic troubleshooting. Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution. Build and maintain a thorough knowledge of Zelis Payments products and solutions. Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy. Maintain scheduled adherence and remain productive throughout your given shift. Consistently meet monthly stat expectations and attendance goals. Maintain and display a positive attitude. Professional Experience and Qualifications: Passion for customer service and helping people. Excellent telephone etiquette and verbal communication skills. Proficiency in problem-solving and basic troubleshooting. Computer proficiency and technical aptitude. Attention to detail. Consistent and reliable. Comfort with MS Office applications such as Word, Excel, PowerPoint, etc. Demonstrated resilience and resourcefulness in customer service situations. Education: High school diploma or equivalent is required. Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote-friendly culture, and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. #J-18808-Ljbffr