Level 2 Desktop Support Technician

4 weeks ago

Tempe, United States MUFG Bank, Ltd. Full time
Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performance culture supported by Total Rewards that include our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.

Summary:

Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN/WAN, cloud, O365, server, hardware, software, and applications within the organization's computing environment. This position ranges from mid to senior level technician for all aspects of the job.

Responsibilities:
  • Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.
  • Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.
  • Responsible for critical work and/or complex projects performed within a broader technical and business context.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.
  • Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.
  • Provide technical advice, guidance, and training to end-user base.
  • Follow the Change, Release, Incident, and Problem Management policies.
  • Analyze and troubleshoot complex incidents.
  • Evaluate and implement solutions utilizing best practices.
  • Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.
  • Collaborate with technology teams and business unit associates to ensure efficient operation of the organization's computing environment.
Qualifications:
  • Initially Must Work Onsite 5 Days out of Tempe, AZ office, then will be working 4 Days Onsite & 1 Day Remotely
  • Requires technical knowledge and understanding of all the position requirements. Functions include but are not limited to supporting Windows OS, MS Office/O365, Intune, Azure, Entra ID, MS Intune Manager, end user computing systems, hardware, software, application, MDF/IDF, VoIP, network, LAN, WAN, server, mobility, VDI and AVD.
  • Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.
  • Typically possesses a minimum of 3 to 5 years of relevant work experience.
  • Bachelor's Degree preferred or equivalent combination of education, training, and work experience.


The typical base pay range for this role is between $70K - $95K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual's associates or relatives that is protected under applicable federal, state, or local law.

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