Part-time Desktop Support Specialist

1 week ago

Tempe, United States Maricopa Community Colleges Full time

**Hourly Rate**:
$14.35-$19.13/per hour

**Not Eligible for Benefits**:
This is a part-time, temporary position not eligible for benefits.

**Work Schedule**:
Up to 19.5 hours per week within the following business hours:
Academic Year: Monday - Thursday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am - 6pm

**Work Calendar**:
12 Months

**Maricopa Summary**:
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges

About Us

What's Currently Happening at Maricopa
- Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona’s Best Employers

**Job Summary**:
**Essential Functions**:
60% - Provides first-level support for desktop, audiovisual and/or phone systems; responds to requests or helpdesk tickets; creates and assigns Help Desk tickets for Desktop Support Technicians.

30% - Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems; analyzes reports to ensure prompt problem resolution and ticket closure; follows up with customers to understand and track their experience with the Help Desk; makes recommendations to the department of how to improve customer experience.

10% - Performs other duties as assigned.

**Minimum Qualifications**:
High School Diploma/GED

**Desired Qualifications**:

- A. Current MCCCD student- B. Letter of reference from MCCCD Faculty or Department/Program Chair- C. Six (6) months experience in technology support- D. Experience with a ticketing system**Special Working Conditions**:
This position is located at the District Office: 2419 W. 14th Street, Tempe, AZ 85281

MCCCD does not sponsor individuals for any type of work visas.

This is a temporary, part-time position (up to 19.5 hours/week), not eligible for benefits.

May be required to work flexible hours including evenings and weekends depending on needs of the Department.

May require prolonged periods of sitting, standing, bending, stooping, and viewing a computer monitor.

**How to Apply**:
Additional materials will not be accepted after the job posting has closed.

**Missing materials or incomplete employment history **will not** be considered.**

Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment (must include number of hours worked)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.

**Posting Close Date**:
Open until filled

First Review **May 13, 2024**

Applications received after the review date may not be screened

**EEO, Title IX, & Clery Act**:
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

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