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Level Ii Technician
4 months ago
**Benefits**:
- 401(k)
- 401(k) matching
- Company car
- Paid time off
- Training & development
Please note that this is for our Tempe location.
**Benefits/Perks**
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- People First Culture
**Company Overview**
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
**Summary**
Role Overview: The Level 2 Field Technician is an important contributor to the success of the Technical Services Department. Working under the direction of the Technical Services Lead and Solutions Architect, he/she complete PC, Server, Network, and Application support projects as an individual contributor. He/She also works with Service and Support Specialists (as an escalation point) to resolve client IT-related issues. Our company must always be presented in an extremely client intimate role: we are their IT team or a strong extension of their IT team.
To be considered for this position you must have at least 5 years of experience as a help desk or field technician. You must have excellent technical skills; including Network, Servers, ISP, VLANS, VoIP, and VPN. Previous experience with Sophos Firewalls is a plus. You must be able to prioritize issues and assignments and be comfortable working in a fast-paced environment. Our clients are small and medium-sized companies with a wide range of technical diversity.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
**IT Technician II Responsibilities**:
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform on-site fixes at the clients when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Establishing good relationships with all departments and colleagues.
- Ensuring company safety and security standards are met.
**IT Technician II Requirements**:
- College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
- Office 365 administration experience.
- Experience with desktop and server operating systems including Windows 10/11, Server 2016, Server 2019 and newer, as well as Mac OS.
- Active Directory knowledge is a plus.
- Knowledge and understanding of networking devices and appliances.
- NinjaOne RMM and Autotask PSA Experience a plus
- Valid Driver's License and clean driving record
- CompTIA A+ and/or CompTIA Network+ are a plus
