IT Support Analyst

2 weeks ago

Tempe, United States AAM1 Full time

Primarily responsible for supporting PCs, Printers, software, and networking technologies for AAM's corporate offices and managed communities. Configures the equipment and industry specific software to meet the needs of AAM, trains the customer on the solution, and documents the solution for ongoing support.

**Position Responsibilities**:

- Partners with the Manager of IT Support and other team members to successfully complete hardware, software, and networking projects.
- Responsible for providing technical support to contracted and non-contracted sites for desktop systems software, hardware, and network infrastructure.
- Tracking issues to resolution and updating the internal knowledge base.
- Escalate more involved problems to the appropriate teams.
- Maintains passwords, data integrity, and file system security for the desktop environments.
- Communicates technical information to both technical and non-technical personnel.
- Recommends hardware and software solutions, including new acquisitions and upgrades.
- Serves as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, Citrix, mail, and printer problems.
- Act as a liaison between customers and technical escalation teams.
- Clean, modify and repair computer hardware including monitors, keyboards, and printers
- Local travel is required, must have reliable transportation.
- Other related duties as directed.

**Knowledge, Skills and Abilities**:

- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Comprehensive ability to identify problems and facilitate solutions.
- Exceptional organization and tracking skills with a high attention to detail.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company software/database systems.
- Superior customer service skills.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.

**Physical Demands & Work Environment**:

- Lifting and carrying various computer components and printers.
- Sitting, standing, and bending to accommodate the installation of various computer systems.
- Sitting at a computer workstation in an office setting.
- Periodic travel to and from on-site communities for computer installations and set-up.

**Experience**: Required
- 2 year(s): High school diploma or GED and two (2) years of experience working in an IT Help Desk and/or IT customer service environment. Proclivity for doing repetitive tasks with accuracy and attention to detail. Experience with Windows 7 and above in a server domain environment. Experience creating domain accounts in Active Directory. Experience in troubleshooting unfamiliar software. Valid driver’s license.

**Education**: Required
- High School or better

Preferred
- Associates or better in Information Technology or related field

  • IT Support Analyst

    1 week ago

    Tempe, United States Abacus Full time

    Requisition Number OMF-REQ-0001513 Number of Resources 1 Start Date 9/25/2023 End Date 6/24/2024 Work Location CS_Tempe AZ-4920 S Wendler D (4920 S Wendler Dr Ste 202, Tempe, AZ 85282) Estimated Total Expense Amount Per Resource -- Requisition Status Open Job Description Type of Service Corporate/Central Job Title IT Support Analyst Job...

  • Business Integration Analyst

    1 week ago

    Tempe, United States Vision It US Full time

    Job DescriptionJob DescriptionThe primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with client standard integrations. Enabling Data Access to customers and 3rd Party Software Companies to meet specific business needs via File transfers and other related IT Function solutions available to existing...

  • IT Support

    4 days ago

    Tempe, United States Turning Point IT LLC Full time

    Do you get energized by a good technical puzzle? Do you thrive in a fast-paced environment troubleshooting technology? Are you passionate about exceptional customer service? Are you the first person friends and family call when their tech goes haywire? If you crave a dynamic environment where you can leverage your troubleshooting skills to make a real...

  • IT Helpdesk/Desktop Support Specialist

    2 weeks ago

    Tempe, United States Kesta IT Full time

    Come build, innovate, disrupt, and thrive! KēSTA I.T. is actively seeking Service Desk and Field Technicians for an immediate6 month contract with our industry leading client (possibility of a permanent role offered at the end of a successful contract). Are you on the lookout for a career opportunity that offers responsibility, growth-potential and the...

  • IT Helpdesk/Desktop Support Specialist

    2 weeks ago

    Tempe, United States Kesta IT Full time

    Come build, innovate, disrupt, and thrive! K?STA I.T. is actively seeking Service Desk and Field Technicians for an immediate6 month contract with our industry leading client (possibility of a permanent role offered at the end of a successful contract). Are you on the lookout for a career opportunity that offers responsibility, growth-potential and the...

  • Service Desk Support Analyst II

    3 weeks ago

    Tempe, United States Progilisys Solutions Full time

    Job DescriptionJob DescriptionThe Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in a team environment.ResponsibilitiesEscalation point for all requests and...

  • Network Support Technician

    3 days ago

    Tempe, United States 365 Managed IT Full time

    Valid driver's license - Reliable transportation including insurance - Pass background check ‍ - Provide technical assistance with server and network hardware and software - Resolve issues for clients via phone, in person, or using remote tools - Monitor and respond to alerts from our management systems - Document and track customer issues and...

  • Desktop Support Technician

    3 days ago

    Tempe, United States 365 Managed IT Full time

    Valid driver's license - Reliable transportation including insurance - Pass background check ‍ - Provide technical assistance with computer hardware and software and network equipment - Resolve issues for clients via phone, in person, or using remote tools - Monitor and respond to alerts from our management systems - Document and track customer issues and...

  • Java support engineer

    1 week ago

    Tempe, United States Georgia IT Inc Full time

    Java support engineer Location: Tempe, AZ (on-site) Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Minimum Qualifications: 5 years of support engineer role for large-scale applications in hosted Production Environment Experience in Agile...

  • Java support engineer

    3 days ago

    Tempe, United States Georgia IT Inc Full time

    Java support engineer Location: Tempe, AZ (on-site) Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Minimum Qualifications: 5 years of support engineer role for large-scale applications in hosted Production Environment Experience in Agile...

  • Business Analyst

    3 weeks ago

    Tempe, United States Diverse Lynx Full time

    Job Title: Business Analyst Location: Tempe, AZ - USA Duration: Long Term Contract Technical/Functional Skills: Strong problem solving skills Strong analytical, research and attention to details skills Excellent verbal and written communication skills Excellent inter-personal skills Able to work independently Manage multiple tasks or projects Extensive...

  • Administrative Support III

    2 weeks ago

    Tempe, United States Rylem Staffing Full time

    Job Title: Administrative Support III Job Type: Contract Site Type: Hybrid (Tempe, AZ) Duration: 4 Months Job Responsibilities: * Perform a variety of administrative functions * Schedule appointments, give information to callers, and take dictation * Compose memos, transcribe notes, and research and create presentations * Generate reports, handle...

  • Sr. Financial Reporting Analyst

    2 weeks ago

    Tempe, United States Job Juncture Full time

    Job DescriptionSr. Financial Reporting Analyst - $100K - $110KHybrid remoteLooking for a Sr Analyst, Financial Reporting for our publicly traded client, and embark on an exciting career journey! This role will give you professional growth, offering ample opportunities for development and advancement. Enjoy a comprehensive benefits package that promotes...

  • Data Analyst

    7 days ago

    Tempe, United States ADP Full time

    **ADP is hiring a Data Analyst.** In this position you will be responsible for key business metrics and reporting that drives decision making and process improvement for the Business Unit. A champion for standardizing and automating internal client-facing reports provided to Business Units. Be a change agent within the Business Unit's closed loop...

  • Fraud Analyst

    16 hours ago

    Tempe, United States eTeam Full time

    Job Title: Fraud AnalystPosition Type: HybridLocation: Tempe AZ 85288 Pay Rate: $24/hr on W2Duration: 6+ Months on contract with possible extension Job Description: First week in Office. HYBRID ROLE: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days from home (Mondays and Fridays)Responsible for fulfilling the Anti-Money-Laundering/Bank...

  • Fraud Analyst

    4 days ago

    Tempe, United States eTeam Full time

    Job Title: Fraud AnalystPosition Type: HybridLocation: Tempe AZ 85288 Pay Rate: $24/hr on W2Duration: 6+ Months on contract with possible extension Job Description: First week in Office. HYBRID ROLE: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days from home (Mondays and Fridays)Responsible for fulfilling the Anti-Money-Laundering/Bank...

  • Fraud Analyst

    3 days ago

    Tempe, United States eTeam Full time

    Job Title: Fraud AnalystPosition Type: HybridLocation: Tempe AZ 85288 Pay Rate: $24/hr on W2Duration: 6+ Months on contract with possible extension Job Description: First week in Office. HYBRID ROLE: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days from home (Mondays and Fridays)Responsible for fulfilling the Anti-Money-Laundering/Bank...

  • Accounting Analyst

    3 weeks ago

    Tempe, United States PERA Full time $75,000 - $90,000

    Analyst Accounting SeniorSummary:This position supports the financial operations of Salt River Project Employee Recreational Association-PERA. PERA consists of three, individual, non-profit corporations spanning four locations. This position requires knowledge of accounting systems, banking and treasury, sales and income taxes, insurance, contracts, and...

  • Tax Analyst II

    1 week ago

    Tempe, United States PrincetonOne Full time

    Job.com Search combines expert recruitment teams with smart tech and a candidate-driven platform to expedite the hiring process. The Tax Analyst II is responsible for assistance with tax compliance and tax accounting with respect to U.S. international income tax. The position will interface with multiple departments throughout the Company to ensure timely...

  • Business Technical Analyst

    8 hours ago

    Tempe, United States True Group Full time

    Location(s): Oak Brook, IL; Tempe, AZ; Tampa, FL The Business Technical Analyst will work with various teams and stakeholders on a national training program to perform detailed requirements analysis, document processes, troubleshoot field issues, and ensure that client needs are met. The ideal candidate will have a natural analytical way of thinking and be...