Technical Services Manager

2 weeks ago


Milwaukee, United States Genesis10 Full time

JOB REQUIREMENTS: Genesis10 is currently seeking a Technical Services Manager for a direct hire role with a major law firm in Milwaukee, WI. The Technical Services Manager is responsible for the delivery of end-user support services including Help Desk, end-user computing, and audio-visual services. This includes responsibility for managing all procedures related to identification, prioritization and resolution of incidents, problems, and service requests. The Manager also analyzes support data to detect trends and proactively identify opportunities for improvement, eliminate issues, or enhance services. The Technical Services Manager is also responsible for the end-user computing environments including computers, desktop software, patches, anti-virus, printers, and audio-visual support services. Responsibilities: Serve as the Incident Management process owner to develop processes and provide oversight for tracking and working incidents to conclusion based on criticality, SLAs and quality standards. Serve as the Problem Management process owner to analyze support data and work with all IT support teams to identify and resolve underlying root causes that are driving support demand. Administer the service request processes for Add, Move, and Change of user access, end user computers, software, phones, and printers including procurement and provisioning. Manage end user computer environment and the user experience to include desktop computing systems and applications including planning lifecycle refresh and regular upgrades. Manage process for communicating outage/emergency activities to the organization. Provide overflow capacity and coverage when needed on the help desk and in the delivery of end-user support services. Determine overall strategy for SCCM and other tools to manage all end-user computer hardware and shrink wrap applications including deploying regular updates and patches. On an as needed basis, provide direct hands-on support, troubleshooting, installation and configuration of various computer systems (e.g. desktops, printers, and phones). Managing audio/video conferencing setup for both in-house & offsite events. Manage and administer the help desk ticketing application. Analyze and report on service performance using metrics and KPI's to the IT department and others as required to improve services and the user experience. Manage and lead the Help Desk and end user computing staff to include hiring, training, coaching, and evaluating performance. Assists in the development of Help Desk and client computing operating and capital budgets. Qualifications: Bachelor's Degree 5 years of information technology experience. 2 years of management/supervisory experience. Proficient in supporting MS Office, PC, VDI, VoIP, smart phones, printers, MFD's, and AD user administration. Experience producing and analyzing... For full info follow application link. Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CA2665A4846E4F92



  • Milwaukee, United States Argus Technical Services Full time

    Technical Sales Manager lnbThis sales manager is calling on established customers; not cold-calling.We need someone with a technical aptitude as this company does large motor repair work - so selling service as opposed to product; VP will teach someone who wants to learn the technical side, but candidate must have sales background.#Talroo

  • IT Technical Writer

    7 days ago


    Milwaukee, United States TALENT Software Services Full time

    Are you an experienced IT Technical Writer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Technical Writer to work at their company in Glendale, AZ.Primary Responsibilities/Accountabilities:The technical writer plays a key role in the creation and delivery of internal facing...

  • IT Technical Writer

    1 week ago


    Milwaukee, United States TALENT Software Services Full time

    Are you an experienced IT Technical Writer with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Technical Writer to work at their company in Glendale, AZ.Primary Responsibilities/Accountabilities:The technical writer plays a key role in the creation and delivery of internal facing...


  • Milwaukee, United States Textron Full time

    The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) p Service Manager, Technical, Manager, Maintenance Manager, Service, Shift, Technology, Retail

  • Quality Manager

    3 weeks ago


    Milwaukee, United States Argus Technical Services Full time

    Quality Manager - 1st Shift lnbDuties and Responsibilities:To ensure conformance to AS9110 requirements and standards under the direction of the DOQ.Actively participate in maintaining the Quality Manuals and all associated documents.Work alongside the DOQ with the Internal Audit and Corrective Action programs for quality systems.Help train personnel on...

  • Quality Manager

    3 days ago


    Milwaukee, United States Argus Technical Services Full time

    Quality Manager - 1st Shift lnbDuties and Responsibilities: To ensure conformance to AS9110 requirements and standards under the direction of the DOQ. Actively participate in maintaining the Quality Manuals and all associated documents. Work alongside the DOQ with the Internal Audit and Corrective Action programs for quality systems. Help train personnel on...

  • Project Engineer jdd

    4 weeks ago


    Milwaukee, United States Argus Technical Services Full time

    Project Engineer jddDUTIES AND RESPONSIBILITIES Core duties and responsibilities include but are not limited to the following: •Provide technical and engineering resources to assist project managers. •Review proposals and customer specifications. •Create Process Instrumentation Diagram (P&ID) drawings. •Generate engineering documents to support...

  • Area Sales Manager

    4 weeks ago


    Milwaukee, United States Argus Technical Services Full time

    Area Sales Manager - Remote jddRemote + travel position (must be located on East Coast)40% travel along the East CoastAs an Area Manager, the ASM is responsible for finding new customers, identifying and managing new opportunities within existing customers, and growing the business within a specified region. The ASM will also manage associated independent...


  • Milwaukee, United States Stamm Tech Full time

    Are you a take-charge, proactive account manager/salesperson, or a highly organized IT tech looking to advance in the industry? Stamm Technologies is seeking an entry to mid-level Technical Account Manager (TAM) to join our team. The TAM is responsible for the success of our long-term partnerships by maintaining the daily operational relationship between...


  • Milwaukee, United States Argus Technical Services Full time

    Regional Sales Manager - 1st Shift ajcMaintain contact with existing customers to maintain consistent sales of services and parts within budgeted guidelines.•Solicit and develop new accounts.•Follow markets and market trends, advise customers in timely fashion of changes occurring regarding pricing and improved technologies.•Resolve issues regarding...


  • Milwaukee, United States Chr Hansen Holding AS Full time

    Location: Trkiye : Istanbul ?????Country: Trkiye Our purpose points the way In Novonesis, we know that solutions rooted in biology can help solve humanitys biggest challenges. Since we began more than a century ago, this has been our guide. Its h Technical Account Manager, Account Manager, Technical, Manager, Manufacturing, Accounting


  • Milwaukee, United States Argus Technical Services Full time

    Regional Sales Manager - 1st Shift ajc Maintain contact with existing customers to maintain consistent sales of services and parts within budgeted guidelines. •Solicit and develop new accounts. •Follow markets and market trends, advise customers in timely fashion of changes occurring regarding pricing and improved technologies. •Resolve issues...


  • Milwaukee, Wisconsin, United States STS Technical Services Full time

    STS Technical Services is actively seeking candidates for a Quality Specialist/Analyst role with our Fortune 350 Client This job includes overall product quality responsibility through the life cycle of several product types. This includes overall quality responsibility for our supplier base, test, manufacturing, sales floor, control test, exercising,...


  • Milwaukee, United States STS Technical Services Full time

    STS Technical Services is actively seeking candidates for a Quality Specialist/Analyst role with our Fortune 350 Client!  This job includes overall product quality responsibility through the life cycle of several product types.  This includes overall quality responsibility for our supplier base, test, manufacturing, sales floor, control test,...


  • Milwaukee, United States Oetiker Group Full time

    **Technical Sales Manager** * W Main St, Milwaukee, WI 53214, USA * Employees can work remotely * Full-time * Department: Sales **Company Description** Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for...


  • Milwaukee, United States Argus Technical Services Full time

    Job Purpose:Serves clients by planning and directing online advertising campaigns.Duties: Determines online advertising campaign requirements by utilizing product or service knowledge, understanding of the interactive web environment, marketing research, media capabilities, and audience characteristics. Identifies current and future online customer service...


  • Milwaukee, United States Textron Full time

    JOB SUMMARY: The Technical Service Manger (TSM) serves as main point of contact regarding all maintenance work performed on the aircraft and assists the maintenance manager with smooth and efficient hangar operations. Provides the Customer Service Manager (CSM) pertinent information to relay to the customer. Works with the Service Center Team to maintain...


  • Milwaukee, United States Stamm Full time

    Are you a take-charge, proactive account manager/salesperson, or a highly organized IT tech looking to advance in the industry? Stamm Technologies is seeking an entry to mid-level Technical Account Manager (TAM) to join our team. The TAM is responsible for the success of our long-term partnerships by maintaining the daily operational relationship between...


  • Milwaukee, United States Argus Technical Services Full time

    Sr. Electrical Automation & Controls Engineer ajc Job DescriptionWe are seeking an experienced Electrical Controls Engineer Project Engineer with a strong background in the design of automation controls using Rockwell Allen-Bradley systems. The ideal candidate will lead our electrical control design engineering efforts for our custom machine designs. This is...


  • Milwaukee, United States Argus Technical Services Full time

    Senior Electrical Engineer jdd $100k What you’ll do: Manage and perform design activities for multiple projects on a day to day basis. Lead role in designing electrical systems for a variety of building types. Work with a fast-paced team that supplies critical design engineering support to a variety of clients and key accounts. Design and develop...