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Client Service Manager II

4 months ago

Mt Prospect, United States Siemens Industry Software GmbH Full time

**Client Service Manager II - Smart Buildings/Automation - Mount Prospect, IL**

* Mount Prospect, United States of America

* Customer Services

* 302573

Smart Infrastructure

** Job Description**

**Join our team Recognized by Fortune as Worlds Most Admired Companies 2021**

**Our Culture:**

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.

**What you will do for Siemens Smart Infrastructure:**

Our Smart Buildings help to create efficient, safe, responsive, and responsible environments. Our aim isnt just about improving buildings; its about creating perfect places that improve peoples lives. This position manages a portfolio of service agreements and is responsible for profit and loss. The right candidate will drive the delivery of service agreements, ensuring financial performance and customer satisfaction by working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

**Responsibilities:**

* Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention.

* Balance time between on-site customer interactions and back-office responsibilities.

* Develop account strategies to achieve the customers business goals, leveraging the companys entire service and product portfolio.

* Develop service delivery plans with the customer to provide service agreement scope of work.

* Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.

* Participate in the development of a master schedule to deliver service for all customers in the service area.

* Lead quality assurance activities that will support service agreement renewals.

**Qualifications:**

* This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption

* High school diploma or state-recognized GED required; Bachelors degree preferred

* Demonstrable skills necessary for managing information, planning tasks, and influencing team members to successfully complete projects at the satisfaction of customers

* Excellent organizational and interpersonal skills

* Familiarity or experience with engineering HVAC and Building Automation systems required; 2+ years preferred

* Experience in demand-side energy services or Certified Energy Manager preferred

* Proficient in Microsoft Office and business software systems

* Good verbal and written communication skills in English

* Must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

* Must be 21 years of age and possess a valid driver's license with limited violations

* This position requires employees to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.

**Benefits:**

* Competitive salary based on qualifications

* Health, dental, and vision plans with options

* Matching 401(k)

* Competitive paid time off plan, holidays, and floating holidays

* Paid parental leave

* Company cell phone and laptop

* Extensive product training and professional career development

* Education and tuition reimbursement programs available

* Overtime, on-call pay, and company uniform and vehicle for eligible positions

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, domestic partner status, disability, weight, height or AIDS/HIV status, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

**Organization:** Smart Infrastructure

**Company:** Siemens Industry, Inc.

**Experience Level:** Experienced Professional

**Job Type:** Full-time

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, .

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