Client Service Representative 2

4 weeks ago

Manchester, United States VetEvolve VA LLC Full time

Job Type

Full-time

Description

Position Summary

Manchester Veterinary Services is looking to hire a Client Services Representative to join our CSR team. This is a full-time position. Compensation for this role is a $15-$19/hour based on experience with opportunities for overtime. Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below).

Why Us?

Client Service Representatives (CSRs) are the heart and soul of a Veterinary Hospital and must be relatable, welcoming, reliable, and efficient.

Client Service Reprasentative Duties include...

  • greeting clients
  • handling client and hospital calls
  • scheduling well visits, sick exams, and urgent same day appointments
  • receiving and replying to client messages
  • processing prescription requests
  • closing invoices, taking payments via cash, credit, CareCredit, checks, and online payments
  • managing multi line phone system, emails, AllyDVM, online prescriptions
  • making service calls
  • confirming appointments via phone, email, or AllyDVM
  • managing client and patient electronic records in Cornerstone (PIMS)
  • checking in clients and patients
  • communicating with team members, Veterinarians, Vet Techs, Vet Assistants, and Practice Manager
  • Other duties as assigned
Generous Benefits Package for Full-Time Employees:
  • Scrub Allowance: Eligible on 1st day
  • Paid Time Off: 40 hours first year (accrued)
  • Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
  • Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
  • Supplemental Insurance:(e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment
  • 401k: 1st of the month following hire date (21 or older), match after 1 year, if minimum hours worked are met/maintained
  • Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount
  • Position Type: Full-Time (35 hours per week)
Requirements
  • High School Diploma or GED equivalent
  • Minimum of 2years of experience in client service related position
  • Veterinary experience preferred, but not required
  • Ability to lift and or carry up to 50 lbs frequently
  • Ability to walk, stand, and bend for sustained periods
  • Ability to sit or stand for extended periods of time and safely lift up to 20lbs unassisted
  • Advanced client service skills
  • Proficient phone skills
  • Strong communication skills
  • Intermediate computer and internet skills
  • Ability to operate standard office equipment: fax, scanner, copier, printer, computers
  • flexible schedule
  • Experience handling credit card, cash, and check payments
  • Cornerstone, PIMS, Care Credit, Ally DVM, Vetsource, and Vitus Pay experience preferred, but not required

If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets Apply today.

Salary Description

$15-$19 hourly

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