Bilingual Customer Service Representative

4 weeks ago


Manchester, New Hampshire, United States Connect powered by American Family Insurance Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients and advisors.

Key Responsibilities

  • Provide prompt and effective resolution to customer inquiries and issues
  • Communicate directly with customers to research questions and resolve issues
  • Develop an understanding of company procedures to educate clients and advisors on newly enacted services
  • Be an important resource for customers on company or product policies and systems
  • Refer complex issues to appropriate service partners

Requirements

  • Demonstrated written and spoken English and Spanish communication skills
  • Demonstrated ability to manage multiple priorities in a fast-paced environment
  • Ability to troubleshoot and resolve issues
  • P&C license exam within 12 months

What We Offer

  • Comprehensive medical, dental, vision and wellbeing benefits
  • Competitive 401(k) contribution and pension plan
  • Annual incentive and paid holidays
  • Paid time off program and student loan repayment program

Equal Opportunity Employer

We are an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.



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