Current jobs related to Customer Care Representative - Charlotte - TRI Pointe

  • Construction Customer Care Representative

    4 months ago

    Charlotte, United States Toll Brothers Inc Full time

    Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Charlotte, North Carolina. What is the opportunity? The Customer Care Representative works closely wi Customer Care, Representative, Construction, Customer Service, Retail

  • Customer Service Representative

    3 weeks ago

    Charlotte, North Carolina, United States Spring-Green Lawn Care Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Manage large volumes of incoming calls and respond to...

  • Customer Service Representative

    6 days ago

    Charlotte, North Carolina, United States Spring-Green Lawn Care Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Manage...

  • Customer Care Representative

    1 month ago

    Charlotte, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Spring-Green Lawn Care Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.The ideal candidate will have a strong desire to...

  • U-Box Customer Care Representative

    1 month ago

    Charlotte, North Carolina, United States U-Haul Full time

    Job Title: U-Box Customer Care RepresentativeAre you looking for a rewarding career with a company that values its employees? U-Haul is seeking a U-Box Customer Care Representative to join our team!Job Summary:The U-Box Customer Care Representative will be responsible for delivering exceptional customer service to our customers while ensuring the safe and...

  • Customer Care Representative

    3 months ago

    Charlotte, United States Tri Pointe Homes Holdings, Inc. Full time

    Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes Charlotte is looking for an experienced,...

  • U-Box Customer Care Representative

    3 weeks ago

    Charlotte, North Carolina, United States U-Haul Full time

    U-Haul Customer Service Representative Job DescriptionAre you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider joining the U-Haul team as a Customer Service Representative.Job Summary:We are seeking a highly motivated and customer-focused...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Tri Pointe Homes Holdings, Inc. Full time

    Customer Care RepresentativeAt Tri Pointe Homes, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our homeowners receive the highest level of service and support.Key Responsibilities:Respond to homeowner inquiries and concerns in a timely and professional manner.Assess and...

  • Customer Service Representative

    4 weeks ago

    Charlotte, North Carolina, United States Tad PGS Full time

    Customer Care Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team at Tad PGS. As a key member of our Finance Shared Services department, you will be responsible for providing exceptional customer support and services to internal and external stakeholders.Responsibilities:Respond to...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Driven Brands Full time

    Job Title: Customer Service RepresentativeJob Summary:Driven Brands is seeking a Customer Service Representative to support our TK5O Team. The ideal candidate will have strong phone contact handling skills, active listening, and the ability to adapt/respond to different types of customers. Key Responsibilities:• Respond to customer inquiries by telephone...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Tri Pointe Homes Holdings, Inc. Full time

    Customer Care RepresentativeAt Tri Pointe Homes, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our homeowners receive the highest level of service and support.Key Responsibilities:Respond to homeowner inquiries and issues in a timely and professional manner, providing...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States iQuor Full time

    Customer Care Representative Job DescriptionWe're excited to have you consider a career with iQor, where you'll have the opportunity to make a real difference in people's lives. As a Customer Care Representative, you'll be the face of our company, providing exceptional service to our clients' customers via phone.Key Responsibilities:Handle general customer...

  • Customer Service Representative

    2 months ago

    Charlotte, United States Mauser Packaging Solutions Full time

    Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communic Customer Service Representative, Customer Service, Sales Representative, Manufacturing, Retail,...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a knack for turning frowns upside down? We're looking for a friendly and approachable Customer Service Representative to join our team!About the Role:As a Customer Service Representative, you will be the face of Domino's Pizza,...

  • Customer Service Representative

    3 weeks ago

    Charlotte, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 1428 E 4th StJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide them with a positive...

  • Customer Service Representative

    3 weeks ago

    Charlotte, North Carolina, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment? We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC.Job Summary:We are looking for a highly motivated and customer-focused individual to join our team as a...

  • Customer Service Representative

    2 weeks ago

    Charlotte, North Carolina, United States Tryon Medical Partners Full time

    Job SummaryTryon Medical Partners is seeking a highly skilled and customer-focused Live Answer Representative to join our team. In this role, you will be the first point of contact for patients, answering calls and resolving issues in a timely and professional manner.Key Responsibilities:Provide exceptional customer service to patients and guests over the...

  • Customer Service Representative

    1 week ago

    Charlotte, North Carolina, United States Raydal Hospitality , LLC Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Raydal Hospitality, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Greet guests and manage the customer wait lineProcess customer payments and maintain a clean...

  • U-Box Customer Care Representative

    2 weeks ago

    Charlotte, North Carolina, United States U-Haul Full time

    Job Summary:Are you looking for a rewarding career with a company that values its employees? Do you enjoy working with people and providing excellent customer service? If so, consider becoming a U-Box Customer Care Representative with U-Haul. As a CCR, you will be responsible for delivering and picking up U-Box containers, ensuring that customers receive...

Customer Care Representative

5 months ago

Charlotte, United States TRI Pointe Full time

** Customer Care Representative**

? AddThis Sharing Buttons

Customer Care

Charlotte, NC ID: 1398-350 Full-Time/Regular

**Tri Pointe Homes Charlotte looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.**

**Position Highlights:** To deliver great customer experiences to homeowners, while following company expectations.

**Position Responsibilities:**

* Respond to homeowner issues in a timely, efficient, neat, courteous, professional and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care departments policies and procedures (this includes communicating in person, phone, email or text).

* Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).

* Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information and warranty coverage details.

* Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction.

* Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.

* Perform quality control inspections and homeowner orientation within company guidelines.

* Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.

* Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.

* Work collaboratively with sales and construction team members, attend weekly site team meetings and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.

* Develop and maintain up-to-date product and home care knowledge to provide feature, function and benefit information to homeowners and set proper maintenance and performance expectations.

* May assist construction team members to ensure the proper preparation and quality control finish of each new home prior to delivery to homebuyers.

* Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are presentable to homebuyers at all times.

* Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.

* Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowners home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.

* Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.

* Perform minor home repairs, adjustments and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.

* Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.

* Assist in maintaining a safe, civil and clean work environment within all work sites. Abide by individual employee safety policys, stay up to date with jobsite safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.

* Regularly review Customer Care reports and data to identify and execute areas for improvement.

* Other duties as assigned.

**Position Qualifications****:**

* High school diploma or general education degree (GED); or three to six months of demonstrated experience in home construction including Customer Care or repair; or equivalent combination of education and experience.

* A minimum of 1 year residential, customer care or construction field experience preferred, but not mandatory.

* Must posses a valid Drivers License.

* Frequent balancing, standing, walking, sitting, listening and speaking.

* Extensive driving from location to location.

* Occasional bending, kneeling, crawling, lifting and/or moving up to 50 pounds.

**We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.**

**We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.**