Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States Spring-Green Lawn Care Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

The ideal candidate will have a strong desire to serve the customer, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment. If you are a team player who is passionate about delivering outstanding customer service, we encourage you to apply.

Responsibilities:

  • Manage large volumes of customer inquiries and respond in a timely and professional manner
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate and complete data entry to our CRM software
  • Handle customer complaints and provide appropriate solutions and alternatives
  • Keep records of customer interactions and process customer accounts
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

What We Offer:

  • A competitive hourly rate of $20.00
  • The opportunity to work for a reputable and growing company
  • A flexible part-time or full-time schedule
  • The potential to advance to a full-time Office Manager position with office management experience

At Spring-Green Lawn Care, we are committed to providing exceptional service to our customers and our community. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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