Front Desk Agent

6 days ago

Washington, United States Sage Restaurant Group Full time

Sage Hospitality Group - Front Desk Agent - Washington, District Of Columbia Sage Hospitality Group is looking to hire a Front Desk Agent to join us overseeing the Westin Washington City Center A modern, luxury hotel in the heart of our nation’s history, The Westin Washington, D.C. City Center is a dynamic hotel in one of the world’s most iconic destinations: downtown Washington D.C. As part of Sage Hospitality Group, we strive to create excellence in everything we do. We believe in enriching lives one experience at a time, empowering our employees to make positive impacts on the communities in which we live and work. We are looking for independent thinkers who harness their entrepreneurial spirit. Join our team Job Overview Responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services. Responsibilities Greets and completes established check-in procedures for arriving guests. Facilitates guest departure (check-out) by following established procedures. Calculates and posts receipts and guest accounts using cash handling methods. Answers inquiries and accepts reservations by communicating hotel rates and using suggestive selling techniques. Maintains good customer relations by keeping abreast of in-house and area functions. Operates PBX equipment, assisting with calls and scheduling wake-up calls. Controls cash transactions at the front desk. Maintains a friendly and courteous demeanor at all times. Qualifications Education/Formal Training: High School diploma or equivalent Experience: None required Knowledge/Skills: High school level mathematical aptitude and knowledge of cash handling procedures. Experience in dealing directly with the public and basic customer service skills. Fluent in oral and written English. Ability to use tact and understanding in customer service situations. Highly organized with attention to detail. Physical Demands Must be able to read written communications and operate office equipment. Mobility is required to assist clients throughout the hotel. The role involves prolonged standing and occasional lifting of items up to 25 lbs. Benefits: Health savings and flexible spending accounts Basic Life and AD&D insurance Eligible to participate in the Company’s 401(k) program with employer matching Employee Assistance Program Great discounts on Hotels, Restaurants, and more Eligible for the Employee Referral Bonus Program (up to $500 per referral) #J-18808-Ljbffr

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