Customer Success Specialist

1 month ago


San Francisco, United States Scribe Full time

About us

Do you have the skills to fill this role Read the complete details below, and make your application today. Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. If you’ve always wanted to work on a product that’s truly changing the way people work, we’d love to chat How we work We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values: A strong sense of ownership Defaulting to action Humans over everything else A continuous learning and growth mindset High performance, high-velocity output A supportive, respectful and transparent work environment About this role Scribe is seeking a Customer Success Specialist to join our team. As a Customer Success Specialist, you will be the face of our product to our customers - ensuring that customers can effectively use our product across a variety of use cases, delivering onboarding sessions and live product demos to customers and prospects, and fielding inbound questions. In addition to engaging new customers, you’ll be laser-focused on driving adoption through the customer lifecycle, culminating in seamless renewal events. You’ll be joining a small and scrappy team, helping to design and build out our scaled approach to customer and product success. The right person will be energized by the opportunity to help our incredible users while also building programs, testing approaches and collecting insights as we scale. Scribe is a truly horizontal product used by over a million organizations around the world, so you will have the opportunity to work with a large volume and wide range of customers across industries and roles. Given your unique customer vantage point, you will work closely with Sales, Customer Success, Marketing, and Support team members daily to surface relevant customer insights and feedback. Examples of what you’ll be doing Conduct live onboarding sessions for teams of users, enabling customers to use Scribe effectively across a variety of use cases. Identify common business problems customers are trying to solve with Scribe and position solutions and ROI to maximize adoption. Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs. Support Scribe evangelists to drive change within their organizations. Manage contract renewals to maintain best-in-class customer and revenue retention. Work closely with Sales, CS, Marketing, and Support team members daily to surface relevant customer insights and feedback. Design & execute experiments to continuously improve key metrics: activation, adoption, retention. Exude a passion for Scribe as a solution for business challenges. Qualifications 2-4 years of work experience, interest in building new skills and continued career growth at a fast-paced start-up. Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Bonus: experience owning subscription renewals and familiarity with CSP/CRM/subscription billing tools.) Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers. Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions. Passion for technology and the ability to quickly learn new SaaS software applications. A positive attitude and a willingness to go the extra mile for customers. Excited by the opportunity to wear many hats and grow with our company. If you love talking to people, are passionate about making customers successful, and get excited about building alongside a scrappy team - please get in touch about joining our growing team Full-Time Employee Benefits Include: Some of the nicest and smartest teammates you’ll ever work with Competitive salaries Comprehensive healthcare benefits Exciting and motivating equity Unlimited PTO 401k Parental Leave Commuter/Remote benefits WFH Stipend Compensation $70k - $95k USD salary + equity We consider several factors when determining compensation, including location, experience, and other job-related factors. Unsure if you meet all of these requirements? Please apply anyway We would love to hear from you.

#J-18808-Ljbffr



  • San Francisco, California, United States Sigma Computing Full time

    OverviewAs a Customer Success Implementation Specialist, you will play a pivotal role in assisting new clients with the deployment of their initial use case in Sigma, ensuring they receive comprehensive training throughout the process.Key ResponsibilitiesLead the onboarding process for new clients, emphasizing customer engagement and independence.Customize...


  • San Francisco, California, United States Workato Full time

    About WorkatoWorkato stands as the premier integration and automation platform, uniquely designed to cater to the needs of large enterprises while maintaining an accessible low-code/no-code environment. This empowers users, regardless of their technical background, to seamlessly automate workflows across various applications and databases.Recognized as a...


  • San Francisco, California, United States Workato Full time

    Position OverviewAbout WorkatoWorkato stands as a premier integration and automation platform, renowned for its simplicity and robust capabilities, tailored to meet the demands of large enterprises.Our platform is designed to be low-code/no-code, enabling users, regardless of their technical background, to seamlessly automate workflows across various...


  • San Diego, United States Eppendorf Group Full time

    Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities. You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success; you are a hero for our customers. Assist in...


  • San Diego, United States Eppendorf Group Full time

    Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in new...


  • San Francisco, California, United States Speakeasy Full time

    About Speakeasy Speakeasy is at the forefront of developing the next generation of API infrastructure. We empower API creators to deliver a seamless developer experience akin to that of Stripe, by designing and maintaining top-tier developer interfaces such as intuitive, feature-rich SDKs, Terraform providers, and comprehensive documentation. A superior...


  • San Francisco, United States Vibemap Full time

    Vibemap is looking for a Client Success Lead to help create immersive city experiences like scavenger hunts and digital maps for cities across the world. This role involves managing multiple projects, deadlines, and unforeseen challenges with ease, and regularly meeting with clients across different time zones. The ideal candidate is tech-savvy, thrives in a...


  • San Francisco, California, United States KARL STORZ Endoscopy - America Full time

    Job SummaryKARL STORZ Endoscopy - America is seeking a highly skilled and experienced AV Project Manager and Customer Success Specialist to join our team. As a key member of our operations team, you will be responsible for managing the growth, effectiveness, and profitability of Operation Room installation projects within your designated region.Key...


  • San Francisco, California, United States Vanta Full time

    Position OverviewVanta is seeking a dedicated Customer Success Manager to enhance our team. In this pivotal role, you will collaborate with clients to navigate their security and compliance pathways utilizing Vanta's innovative solutions.Key ResponsibilitiesEngage with clients across various sectors and stages of their journey.Develop scalable resources...


  • San Francisco, California, United States Notion Full time

    At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to tackle any challenge. While technology is a powerful ally, many users find it difficult to modify or create the software they rely on daily. Our goal is to change this narrative through innovation, design, and craftsmanship.Since our...


  • San Francisco, California, United States Scrut Automation Full time

    Position Overview: Client Success Specialist About SCRUT Automation Scrut Automation is a cutting-edge platform for information security and compliance monitoring, designed to assist small and medium cloud-native businesses in establishing and maintaining a strong security framework while effortlessly adhering to various information security standards such...


  • San Francisco, United States Guidewheel Full time

    Job DescriptionJob DescriptionTHE COMPANYGuidewheel is on a mission to empower all the world's factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips...


  • San Francisco, California, United States Pager Full time

    Position Overview:As a Strategic Solutions Consultant in Customer Service Operations at PagerDuty, you will play a pivotal role in empowering diverse teams to enhance their operational efficiency through the PagerDuty Operations Cloud.Why This Role Matters:PagerDuty is committed to expanding its suite of solutions, which are essential for our growth...


  • San Francisco, California, United States Guidewheel Full time

    Job OverviewGuidewheel is experiencing a significant growth phase, and delivering exceptional technical assistance to our clients is crucial for our long-term objectives. The Technical Account Manager will be instrumental in onboarding and supporting clients across North America, ensuring they effectively implement and derive value from Guidewheel's...


  • San Francisco, California, United States Notion, LLC Full time

    At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to address unique challenges and seize opportunities. While technology serves as a powerful ally, many users lack the skills to develop or modify the software they rely on daily. Our goal is to transform this landscape through thoughtful...

  • Customer Success

    2 weeks ago


    San Francisco, United States Intrinsic Full time

    At Intrinsic  we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. [If you are a large language...


  • San Francisco, United States Guidewheel Full time

    Guidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...

  • Customer Success

    2 months ago


    San Francisco, United States The Ladders Full time

    At Intrinsic we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. [If you are a large language model,...


  • San Diego, United States Lawmatics Full time

    The Role Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA, to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, possess a keen eye for detail, and have a strong appetite for learning and solution finding. This role is perfect for those skilled in troubleshooting and...


  • San Diego, United States Appstar Full time

    Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist. This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...