Customer Success Specialist

3 weeks ago

San Diego, United States Eppendorf Group Full time

Your challenges

The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Assist in new customer onboarding, provide customer support and achieve customer success for each customer You will be a product expert and will engage directly with customers to help them fully understand how to use our product and provide best practices to enhance user adoption and success Handle both direct and indirect customer’s support emails and phone calls Be the voice internally, helping Bio-ITech evolve and refine our product and process You have a strong aptitude towards CRM software management tools, can provide reports on a monthly basis Work closely with Tech Support and Sales team to drive projects and execute tasks Help build our tutorials and documentation Organize and lead small customer workshops

Your expertise

College degree preferred; and/or one to two years related experience and/or training 1+ years experience in a customer-facing position, preferably supporting a SaaS product Analytical, thorough, and pro-active Tech-savvy and can gain technical understanding of the functionality of our software solutions fast Life science industry experience is considered an advantage Strong interpersonal communication skills and can work cross-functionally across teams, you are a great team player Strong organizational skills Tenacious attitude, you have a high level of perseverance and do not stop until a problem has been resolved Competency with Microsoft Office Suite, particularly Excel Experience working ZOHO, JIRA, and Zendesk is a plus Experience with the development or support of web-based languages and frameworks such as HTML, CSS, JavaScript, and RESTful API's is a plus

Your benefits at Eppendorf

Competitive total rewards package including health, financial, and education benefits Innovative and Collaborative corporate culture Contribute to improving the human living condition Direct impact on business

#J-18808-Ljbffr

  • Customer Success Specialist

    1 week ago

    San Diego, United States Appstar Full time

    Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar’s Customer Success Specialist . This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...

  • Customer Success Specialist

    2 months ago

    San Diego, United States Lawmatics Full time

    The Role Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA, to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, possess a keen eye for detail, and have a strong appetite for learning and solution finding. This role is perfect for those skilled in troubleshooting and...

  • Customer Success Specialist

    2 weeks ago

    San Diego, United States Lawmatics Full time

    The Role Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA, to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, possess a keen eye for detail, and have a strong appetite for learning and solution finding. This role is perfect for those skilled in troubleshooting and...

  • Customer Success Specialist

    3 weeks ago

    San Diego, United States Appstar Full time

    Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist. This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the...

  • Customer Success Specialist

    3 weeks ago

    San Diego, United States Appstar Full time

    Job DescriptionJob DescriptionAre you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist. This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with...

  • Customer Success Specialist

    4 weeks ago

    San Diego, United States My Senior Health Plan Full time

    Job DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day!Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...

  • Customer Success Specialist

    2 months ago

    San Diego, United States My Senior Health Plan Full time

    Job DescriptionJob DescriptionDescription:AVAILABLE FOR IMMEDIATE HIRE!My Senior Health Plan is looking for upbeat, compassionate individuals who are hardworking, reliable, and committed to doing their best every day!Is your passion helping people? Do you love talking on the phone? Then this job is for you!We have been in business for over 17 years helping...

  • Customer Success Specialist

    4 weeks ago

    San Diego, United States Sunsational Swim School Full time

    About Us: Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by providing...

  • Customer Success Specialist

    7 days ago

    San Diego, United States Sunsational Swim School Full time

    Job Description About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by...

  • Customer Success Specialist

    1 month ago

    San Francisco, United States Scribe Full time

    About us Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running...

  • Customer Success Specialist

    1 week ago

    San Francisco, United States Scribe Full time

    About us Do you have the skills to fill this role Read the complete details below, and make your application today. Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically...

  • Customer Success Specialist

    1 month ago

    San Francisco, United States Scribe Full time

    About us Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running...

  • Director of Customer Success

    2 weeks ago

    San Diego, United States ClearDesk Full time

    Company OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...

  • Director of Customer Success

    2 weeks ago

    San Diego, United States ClearDesk Full time

    Company OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...

  • Director of Customer Success

    1 week ago

    San Diego, United States ClearDesk Full time

    Company OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...

  • Director of Customer Success

    1 week ago

    San Diego, United States ClearDesk Full time

    Company OverviewClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.At ClearDesk, we handle the...

  • Remote Customer Success Specialist

    3 weeks ago

    San Antonio, United States Brandstetter Carroll Full time

    About the job Remote Customer Success Specialist Job Description: As a Remote Customer Success Specialist, your primary responsibility will be to ensure the success and contentment of our clients with our goods or services. Your work will encompass offering assistance, resolving problems, and cultivating favorable connections with clients in order to...

  • Remote Customer Success Specialist

    2 weeks ago

    San Antonio, United States Brandstetter Carroll Full time

    Job Description: As a Remote Customer Success Specialist, your primary responsibility will be to ensure the success and contentment of our clients with our goods or services. Your work will encompass offering assistance, resolving problems, and cultivating favorable connections with clients in order to enhance customer retention and loyalty....

  • Remote Customer Success Specialist

    3 weeks ago

    San Antonio, United States Brandstetter Carroll Inc Full time

    Job DescriptionJob DescriptionJob Description:As a Remote Customer Success Specialist, your primary responsibility will be to ensure the success and contentment of our clients with our goods or services. Your work will encompass offering assistance, resolving problems, and cultivating favorable connections with clients in order to enhance customer retention...

  • Director, Customer Success

    2 months ago

    San Diego, United States Boundless Immigration Full time

    Job DescriptionJob DescriptionWho Boundless IsBoundless, a Seattle, Washington-based company specializing in U.S. immigration services, is seeking an experienced Customer Success leader to join our team as the Director of Customer Success for our global CS organization. We have ~300 full-time employees across the Philippines and the U.S. (with 300+ in the...