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Remote Customer Support Executive
1 month ago
Amazon Web Services (AWS) is the leading cloud provider, providing virtual infrastructure, storage, networking, messaging, and many other services to customers all over the world. Businesses, from start-ups to enterprises, run their operations and applications on AWSs multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.
World Wide Public Sector team is looking for an exceptional Customer Solutions Manager to join our fast growing National Security Sales Team to support sensitive and critical US Intelligence Community (USIC) cloud technologies and activities.
In the role of Customer Solutions Manager, you will spend the majority of your time driving initiatives with the account teams and customers. This role will be responsible being an advocate for the customer as they embark on and continue their cloud journey. Ability to understand customer requirements and how they translate into cloud technology is required. Experience working with senior USIC customers and communications skills are also a requirement. You must bring an established understanding of community infrastructures, policies, and operational performance requirements. Participate in and support customer engagements focused on moving from first-call to active project/program moving to AWS.
* Provide programmatic and technical support to workload owners and teams, focusing on functional, operational, and technical optimization.
* Act as the Voice of the Customer to maintain Product Feature Request (PFR) portfolio, including building and maintaining roadmaps, managing PFR prioritization, and identifying and removing blockers.
* Gather and maintain information required to provide Amazon leadership with recommendations on project status, best path forward, and proposed next steps necessary for success.
* Meet regularly with Account Executives to provide status, plan, and manage the transfer of opportunities from prospect to workload in progress.
* Meet regularly with Amazon business leaders (such as customer account teams, hardware and software engineering leaders, and technical program managers).
* We are committed to furthering our culture of inclusion. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we arent focused on how many hours you spend at work or online. Instead, were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
S. citizen, must currently possess and maintain an active TS/SCI security clearance with Polygraph.
5+ years of experience driving technology initiatives including 3+ years of customer-facing experience delivering technology enabled transformations
- Experience in project management and delivery and/or program-management
- Demonstrated technical breadth required, with experience in AWS and/or Cloud fundamentals preferred
- Effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers
- Current, active US Government Security Clearance of TS/SCI with Polygraph.
Working knowledge of intelligence community procurement and contracting processes.
- Experience working within the software development and cloud computing industry is highly desired.
- Bachelor's degree and/or Computer Science or Math background highly desired; working knowledge of software development practices and technologies highly desired.
- AWS certification(s) and/or other cloud provider certification(s)
- 1+ years of experience implementing AWS/cloud services
- PMP or project management related certification (SCRUM/Agile, Prince2, PgMP, Six Sigma, SAFe etc.)
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
