Current jobs related to Sr Service Coordinator - Philadelphia - Pennsylvania Medicine

  • Sr Service Coordinator

    2 months ago

    Philadelphia, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.Today at Penn...

  • Sr. Systems Engineer

    2 months ago

    Philadelphia, United States Resource Informatics Group Inc Full time

    Job DescriptionJob DescriptionPosition: Sr. Systems Engineer (with AWS experience)Duration: 1+ yearsLocation: Philadelphia, PA Position overview:Seeking a Sr. Systems Engineer that will be responsible for coordinating and performing migrations of applications to servers with upgraded operating systems. This role will also be responsible for administering...

  • Research Investigator Sr.

    6 days ago

    Philadelphia, Pennsylvania, United States InsideHigherEd Full time

    Job Summary:We are seeking a highly motivated and experienced Research Investigator Sr. to join our team at InsideHigherEd. The successful candidate will have a strong background in immunology and direct experience with high-dimensional flow cytometry and high-throughput sequencing techniques.Key Responsibilities:Lead complex research projects, manage...

  • Sr. Service Now Developer with certifications

    1 month ago

    Philadelphia, United States Tata Consultancy Services Full time

    Job Title: Sr. Service Now Developer with certificationsRelevant Experience(in Yrs) 8 + years with ServiceNow Certification is mustTechnical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies,...

  • Service Coordinator

    2 days ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    About the Role:Pca Care Connections is seeking a highly motivated and organized Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in facilitating and coordinating long-term services and supports for individuals with disabilities and/or older adults.Key Responsibilities:Conduct comprehensive person-centered...

  • Sr. Customer Service Associate

    12 hours ago

    Philadelphia, United States Myrepublicbank Full time

    ** Sr. Customer Service Associate - 1601 Market** **Job Category****:** Customer Service **Requisition Number****:** SRCUS01573 Showing 1 location **Job Details** **Description** **OBJECTIVE:** To always exceed Customer expectations by ensuring professional, friendly, accurate and efficient customer transactions. Turn our Customers into Fans. **ESSENTIAL...

  • Service Coordinator

    1 month ago

    Philadelphia, United States SalesFirst Recruiting Full time

    THE COMPANYThis is an industry-leading service provider specializing in commercial and industrial HVAC solutions. The company partners with national accounts and manages a wide array of projects, ensuring that high-level service standards are consistently met. The team is driven by a commitment to excellence, with a focus on detailed coordination and...

  • Sr. Customer Assistance Representative

    1 week ago

    Philadelphia, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Customer Service Representative Sr.

    6 days ago

    Philadelphia, Pennsylvania, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative Sr. to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.Key ResponsibilitiesProvide a high...

  • Service Coordinator

    1 month ago

    Philadelphia, United States SalesFirst Recruiting Full time

    THE COMPANY This is an industry-leading service provider specializing in commercial and industrial HVAC solutions. The company partners with national accounts and manages a wide array of projects, ensuring that high-level service standards are consistently met. The team is driven by a commitment to excellence, with a focus on detailed coordination and...

  • Sr Information Systems Security Engineer

    3 months ago

    Philadelphia, United States Alutiiq Full time

    Taxable Entity ALUTIIQ INFORMATION MANAGEMENT LLC Job Title Sr Information Systems Security Engineer Location PA Philadelphia NSWC - Philadelphia, PA 19112 US (Primary) Category IT and Computer Related Job Type Full-time Typical Pay/Range $110,000 to $130,000 yearly Education Bachelor's Degree Travel Up to 25% Security Clearance Required ...

  • Sr. Protein Buyer

    4 weeks ago

    Philadelphia, United States The Judge Group Full time

    The Judge Group is currently seeking a Sr. Buyer for a National Redistribution CompanyCOMPENSATION: $90,000 - $110,000 plus 15% Bonus MUST HAVE: 5-7 Years focused in Buying within the Protein Industry on Fresh ProteinMUST HAVE: Bachelors DegreeRELOCATION ASSISTANCE AVAILABLE -ONSITE ROLELOCATION: Philadelphia, PARole Overview: As the Protein Category...

  • Service Coordinator

    1 month ago

    Philadelphia, United States SalesFirst Recruiting-1 Full time

    Job DescriptionJob DescriptionTHE COMPANYThis is an industry-leading service provider specializing in commercial and industrial HVAC solutions. The company partners with national accounts and manages a wide array of projects, ensuring that high-level service standards are consistently met. The team is driven by a commitment to excellence, with a focus on...

  • Service Coordination Supervisor

    2 weeks ago

    Philadelphia, Pennsylvania, United States AmeriHealth Caritas Family of Companies Full time

    Position Overview:The Service Coordination Supervisor plays a pivotal role in managing the operational activities of the LTSS Service Coordination team, ensuring alignment with the AmeriHealth Caritas Pennsylvania Community Health Choices care model.Key Responsibilities:- Supervise daily operations of the Service Coordination team.- Ensure effective service...

  • Housing Services Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States Resources for Human Development Full time

    Job OverviewPosition Title: Tenant Services Coordinator (TSC)Reporting Structure: Reports to the Lead Tenant Services CoordinatorRole Summary: The Tenant Services Coordinator plays a crucial role in the effective management of housing services. This position requires collaboration and communication with various stakeholders to ensure the maintenance of...

  • Service Coordination Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Care Lync Full time

    Job OverviewCompany BackgroundCare Lync is a dedicated Social Services organization focused on delivering Support Coordination services for adults facing Intellectual, Developmental, and Physical Disabilities, as well as Autism Spectrum Disorder in Pennsylvania, in accordance with the Department of Human Services and Medicaid Waiver Program.Our team of...

  • Language Services Coordinator

    5 days ago

    Philadelphia, Pennsylvania, United States Back to Basics Learning Dynamics Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Language Services Coordinator to join our team at Back to Basics Learning Dynamics. As a key member of our Language Department, you will be responsible for coordinating language services, managing interpreter jobs, and providing exceptional customer service to our clients.Key...

  • Service Operations Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States EMCOR Group Full time

    Position Overview The Service Operations Coordinator plays a crucial role in managing service requests and ensuring optimal operational efficiency. Key Responsibilities Oversee the scheduling and dispatching of service calls to align with organizational standards for response times. Monitor maintenance contract obligations and ensure compliance...

  • Service Coordination Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    Position Overview:As a key member of our team at Pca Care Connections, the Service Coordinator I plays a vital role in enhancing the quality of life for individuals with disabilities and older adults. Reporting directly to a Supervisor, this position is dedicated to facilitating and coordinating long-term services and supports through a person-centered...

  • Sr. Inter-Plan Business Systems Analyst

    4 weeks ago

    Philadelphia, United States iSoftTek Solutions Inc Full time

    Job DescriptionJob DescriptionSr. Inter-Plan Business Systems AnalystLocation: Philadelphia, PA (Hybrid – 3 days/week from office)Duration: 08 monthYears of exp: 6+DescriptionClaims Operations is hiring a Sr. Inter-Plan Business Systems Analyst to join our Shared Services BlueCard and Operations Support Team. This professional will be responsible for...

Sr Service Coordinator

2 months ago

Philadelphia, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-Clinical Engineer HUP

Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd

Hours: On Site, M-F, Daylight

Senior Service Coordinator

The Clinical Engineering Service Coordinator provides the administrative support functions for the Clinical Engineering Department. The Service Coordinator is responsible for entering and dispatching new work orders, assigning resources or vendors, following up on work orders and provides customers with updates on work orders. Assists with the overall management of biomedical equipment.

Accountabilities

  • Evaluates and diagnoses issues while seeking customer input
  • Manages moving devices in the SCM and Epic databases
  • Evaluates, reviews and prioritizes tickets based on criticality
  • Determines and assigns tickets and work throughout the IS org
  • Manages workflow of tickets
  • Instrumental in the proactive and reactive management of MPS; receives alerts for HUP and determines next steps
  • Updates the MPS utility for all entities
  • Runs reports from Athena and creates dashboards on specified categories
  • Analyzes where tickets are occurring and performs root-cause analysis
  • Mentors Coordinators at other entities
  • Updates management on performance issues when tickets aren't updated
  • Manages and monitors queues daily
  • Assigns, monitors and tracks helpdesk and team break fix and service request tickets and coordinates teams' assignments via a variety of tools.
  • Enters tickets directly into tracking tool as warranted.
  • Researches missing information and updates ticket with same.
  • Reviews incoming tickets for appropriate routing based on team, remote desktop, and/or technician visit.
  • Schedules technician site visit according to established procedure or management direction.
  • Answers customer questions as it relates to ticket status and scheduling.
  • Follows-up with customers to ascertain satisfaction with services.
  • Collects data and prepares reports on call volumes and other key metrics as assigned (i.e., daily, weekly, monthly, or ad hoc).
  • Updates tickets and assignments according to established procedures.
  • Performs administrative tasks for assigned team(s), including parts ordering, ticket creation, and other administrative tasks as assigned.
  • Provides coverage for other queues as assigned.
  • Participates in projects as assigned.
  • Performs other duties as assigned.
Minimum Requirements

Required Education and Experience

High school diploma or GED required
  • Bachelors degree preferred
  • One or more years of experience in a related field
  • Experience utilizing help desk/workflow tools preferred
  • Experience in queue and workflow management preferred
  • Experience utilizing scheduling products and/or MS Outlook calendars
Required Skills and Abilities
  • Excellent organizational and follow-up skills
  • Excellent customer service and communication skills
  • Ability to interact with all levels of Health System personnel to include: IT management and technical staff, consulting staff, clinicians, clinical administrators, unit clerks, etc.
  • Knowledge of healthcare operations and the use of information system applications in the practicing healthcare environment preferred
  • Must be able to function as part of a team providing a high level of quality service to clients
  • Must be flexible and able to multitask
  • Ability to travel to and work at different Penn Medicine locations, and flexible working hour

Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.