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Customer Service Representative Sr.

2 months ago

Philadelphia Pennsylvania, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled Customer Service Representative Sr. to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

Key Responsibilities
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner.
  • Provide directions and general assistance.
  • Assist to assess condition of rental upon return.
  • Process returns, check-ins and exit kiosk transactions.
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
  • Understand and communicate rental terms and conditions, vehicle features and other services.
  • May sell optional protection products, upgrades, fuel options and other additional equipment.
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
  • Perform miscellaneous and backup duties job-related duties as assigned.
Requirements
  • Must be at least 18 years old.
  • Must have a valid driver's license.
  • Must have a minimum of 1 year of retail customer service experience.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be living within 30 minutes of the branch location.