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Guest Services Representative

2 months ago

Memphis, United States St. Jude Children's Research Hospital Full time

St. Jude's Target House is looking for a full-time guest service representative.
The shift will be 3rd shift (11:30pm-8:00am). The availability to work alternating weekends and holidays is also needed.
Bilingual (Spanish) is highly preferred.

The main duties for the guest services representative are to be performed in a pleasant, professional, and efficient manner a combination of duties primarily related, but not limited to answering telephones, greeting, assisting and checking families into and out of Target House, giving recommendations, and providing directions, which contributes to an overall positive experience.
You will also warmly greeting guests in a welcoming manner, as the first point of contact. Assisting security with controlling access by signing in and out visitors, volunteers and vendors into Target House is also a key responsibility.

The best candidates would be able to work independently with limited supervision, be calm under pressure, sympathetic, professional, and have initiative to run the Target House.
If you have a high school diploma or GED, one year of front-facing customer service or hospitality experience, keep reading for more details. If you speak Spanish and English, we'd love for you to apply today

Minimum Education and/or Training:

  • High school diploma or equivalent.
  • Bilingual in Spanish preferred.

Minimum Experience:

  • One year of applicable experience in a service-oriented, customer-focused environment.

Job Responsibilities:

  • Ability to work 3rd shift, 11:30pm-8:00am as well as alternating weekends and holidays.
  • Verbally greets incoming families and checks them into Target House by procedure.
  • Assists residents with facility related needs, lounge needs or housing requests to ensure a comfortable, peaceful and healthy environment.
  • Controls access into the house and lounge designated area and greets/processes visitors as necessary.
  • Answers inquires pertaining to guest services, and provides shopping, dining, entertainment, and travel directions.
  • Dates and signs all shift reports.
  • Provides interpretative services as needed for families.
  • Organizes, maintains inventory, cleans, and checks in and out dvds, video games and dreamtabs to families. Assists with toys and games.
  • Maintains a neat appearance and cleanliness of the front desk, lobby, and lounge areas. Restocks supplies.
  • Manages phone activity including answering the telephones and taking accurate, complete, and timely messages and providing general knowledge to the caller.
  • Receives, logs, and distributes medical deliveries and personal packages to families as necessary.
  • Submit monthly guest count, provides St. Jude staff with regular updates on family and guest arrivals and departures from the property and updates the PMS systems to reflect most current census
  • Enforces policies of the house/designated area with patients and families.
  • Handles emergencies and other situations that occur in the house/designated area. Assists in de-escalating situations that arise among patient family problems. Works directly with House Manager on problem-solving with family incidents, problems or concerns that arise at the Front Desk.
  • Make housing reservations.
  • Schedule ground transportation.
  • Handle special arrival and departure requests.
  • Performs other related duties as assigned or directed to meet the goals and objectives of the department.
  • Maintains regular and predictable attendance.

Physical Demands and Working Conditions:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel, use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually quiet. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
  • The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
  • Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time as business needs dictate. This job description reflects managements assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $19.00 - $30.00 per hour for the role of Guest Services Representative - 3rd shift 11:30pm-8am) - bilingual Spanish.

Explore our exceptional benefits

Diversity, Equity and Inclusion

St. Jude Childrens Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the worldregardless of race, religion or a familys ability to pay. Learn more about our history and commitment.

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospitals roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

St. Jude is an Equal Opportunity Employer

No Search Firms

St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.