Client Management Relationship Specialist

3 weeks ago

Phoenix, United States Marsh & McLennan Companies Full time
Company:
Mercer

Description:

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees - whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy.

The Client Management Support Specialist supports the needs and projects for the assigned sector leadership team, which will include up to 15 people. The Support Specialist will play a critical role in establishing and maintaining project tools to support our Medicaid growth strategy with efforts targeted to improve the effectiveness and efficiency of their sector. The Support Specialist will continuously strive to increase their knowledge of GHSC (including the services offered) and the competitive landscape. Support Specialist will develop strong working relationships throughout their sector and with the other sectors to support our business goals to win, expand, and retain business.

We will count on you to:
  • Serves as the coordinator for the sector leadership team by implementing action plans, maintaining project plans , and monitoring our progress
  • Interprets data through dashboard integration and the creation of tools to help inform business decisions that support our annual goals.
  • Provides technical and transactional support for the sector, while working on multiple projects/initiatives with tight timelines
  • Addresses escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgement as to when to escalate major issues to senior level colleagues
  • Develops strong relationships with professional counterparts in other GHSC sectors, which includes active participation in sector meetings/events to build up a strong professional network.
What's in it for you?
  • We are the national leader in the Medicaid consulting
  • Opportunity to engage across Mercer to understand and deliver a depth of services to government-based clients
  • World-class training opportunities for personal and career development
What you need to have?
  • Bachelor's degree or equivalent experience
  • Strong project management skills, with the ability to manage multiple deadlines simultaneously
  • Excellent communication skills and keen attention to detail
  • Demonstrated ability to work well across departments and team
  • Experience using Microsoft Excel or other analytical-based tools
What makes you stand out?
  • Previous Consulting expeirence preferred
  • Finance or Accounting expeirence preferred
  • Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while bringing a positive, flexible attitude
  • Critical thinking and problem-solving skills to work through challenges
  • Demonstrated ability to deliver high quality projects on time, even when working on variety of projects across different platforms


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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