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Telecommunications Customer Service Representative
4 months ago
WE ARE HIRING
South Shore Marketing is looking to fill both full time and part time positions within our Telecommunications Customer Service Representative team. The Telecommunications Customer Service Representative will bring their outstanding customer service and sales skills to a whole new level. They will take their prior knowledge and skills to be the face and our of top telecommunication clients, delivering our customers with memorable experiences through personalized sales interactions. They will also be able to utilize their prior expertise by creating a welcoming and memorable environment for all of our customers.
Join our team as a Telecommunications Customer Service Representative and embark on a journey to delight our customers with unforgettable experiences while providing top-notch support and service.
Details of the Telecommunications Customer Service Representative Role:
- Build strong relationships with customers, understanding their needs, preferences, and desires to tailor solutions and exceed expectations.
- Collaborate with cross-functional teams to address customer needs and resolve issues, ensuring a seamless and positive experience.
- As a Telecommunications Customer Service Representative, you will promote our clients products and services while showcasing your passion for superior customer service.
- Proactively identify opportunities to enhance the customer experience, upsell any necessary services, contributing ideas for process sales order improvements and service negotiations.
- Maintain accurate customer records and documentation, ensuring effective communication and follow-up.
- Stay up-to-date on industry trends, new products and services released, competitor offerings, and emerging technologies to provide informed recommendations and insights.
