Customer Service Representative

6 hours ago


Miramar, Florida, United States RemX Full time
Job Overview

RemX Staffing is seeking a skilled Customer Service Representative to join their team in Miramar, FL. This role will involve providing exceptional customer service to health insurance members, addressing their general questions and concerns.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues.
  • Build strong relationships with customers by serving as their single point of contact and providing personalized support.
  • Respond to and own consumer inquiries/issues, ensuring prompt and accurate resolution.
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
  • Meet performance goals in areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance.
  • Conduct proactive research on assigned member accounts to identify service issues.
About RemX

RemX is the professional staffing division of EmployBridge, America's Leading Workforce Specialist. Our Recruiters are experts in their specialized fields and understand the importance of making the right match between the candidate and the company. We are an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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