Senior Customer Service and Sales Representative

3 weeks ago

Davenport, United States Arconic Full time

Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply

Responsibilities for Internal Candidates

Position Description:

Under the supervision of the Customer Sales & Service Supervisor or Manager, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives.

Primary Responsibilities:

  • The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
  • They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
  • This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities/Key Challenges:

  • Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
  • Establish and/or enhance positive customer relationships.
  • Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
  • Translate customer requirements and specifications prior to order entry.
  • Prepare written quotations to quote pricing.
  • Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
  • Work closely with support staff providing guidance regarding the customer order cycle process.

Essential Knowledge/Skills/Abilities:

  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Negotiation Bringing others together and trying to reconcile differences.
  • Service Orientation Actively looking for ways to help people.
  • Written and Verbal Expression The ability to communicate information and ideas verbally and in writing so others will understand.
  • Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity Job requires being honest and ethical.
  • Stress Tolerance Job requires dealing calmly and effectively with high stress situations in a fast-paced environment.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management Managing one's own time and the time of others effectively.
  • Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong.

Qualifications for Internal Candidates

Basic Qualifications:

  • Associates degree from an accredited institution.
  • Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position may require access to export-controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled technology.

Preferred Qualifications

  • Bachelors degree from an accredited institution.
  • Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
  • Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
  • Experience using multiple complex computer systems simultaneously.
  • Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.

  • Senior Customer Service and Sales Representative

    2 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    2 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    2 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Outside Sales Representative

    4 weeks ago

    Davenport, United States Frontline Services, LLC. Full time

    Job DescriptionJob DescriptionSales Representatives are members of the sales team who travel within their respective territories. With a fast growing company with a ton of room for advancements.They travel to both prospective and current customers’ locations to check in on their experience with the product, provide a demonstration, or answer any questions...

  • Inside Sales Representative

    1 month ago

    Davenport, United States Per Mar Security Services Full time

    Overview Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people.  Per Mar Security Services has been a family owned and operated, full-service security company since its inception in 3. We provide security officer, electronic security, fire alarm and background and...

  • Customer Service

    2 weeks ago

    Davenport, United States Arconic Full time

    Job Description Customer Service & Sales Support - ( 21001664 ) * Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Service Orientation Actively looking for ways to help...

  • Sales Representative

    7 hours ago

    Davenport, United States Crown Equipment Corporation Full time

    Company Description:  Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...

  • Sales & Customer Service Associate

    15 hours ago

    Davenport, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy Davenport, 5302 Elmore Ave. Davenport, IA 52807 Do you have a passion for helping others? At the Massage Envy Davenport franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...

  • Customer Care Representative

    1 week ago

    Davenport, United States Quad City Bank & Trust Full time

    Job DescriptionJob DescriptionQuad City Bank & Trust is looking for a Customer Care Representatives to join our team. This position is primary responsible for meeting or exceeding customer expectations, by providing service to current and prospective customers. Answer phones to respond to general customer inquiries, digital or account maintenance and...

  • Customer Care Representative

    2 weeks ago

    Davenport, United States Quad City Bank & Trust Full time

    Quad City Bank & Trust is looking for a Customer Care Representatives to join our team. This position is primary responsible for meeting or exceeding customer expectations, by providing service to current and prospective customers. Answer phones to respond to general customer inquiries, digital or account maintenance and customer complaints.Individuals in...

  • Technical Sales Representative

    2 days ago

    Davenport, United States Graybar Full time

    Are you ready? As an Outside Sales Representative, you will develop new prospects and maintain contacts with established customers for the purpose of selling Company products, and customarily and regularly interact with prospects and customers in person at the customer's site of business or other off-site locations.In this role you will: Responsible for...

  • Customer Service Tech-Davenport

    2 weeks ago

    Davenport, United States D.R. Horton, Inc. Full time

    D. R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level an Customer Service, Service Technician, Service Tech, Customer, Retail, Construction, Repair, Warranty

  • Sales Representative

    1 month ago

    Davenport, United States Crown Equipment Corporation Full time

    The ideal candidate will prospect and generate new commercial business as well as perform cold-calls in the field to generate new permanent sales. This candidate should be able to support existing clients and have an ability to conduct product demonstrations. ResponsibilitiesIdentify leads, manage prospects and acquire new businessService existing...

  • Insurance Sales Representative

    4 days ago

    Davenport, United States The Avers Agency Full time

    Job DescriptionJob DescriptionWe are seeking a dynamic and results-driven Licensed Insurance Sales Agent to join our team. As an integral member of our sales organization, you will be responsible for promoting and selling various insurance products to potential clients to the Davenport and surrounding areas. The ideal candidate will possess excellent...

  • Cook - Senior Living Community

    3 days ago

    Davenport, United States Senior Star Full time

    ** Cook - Senior Living Community** **Job Category****:** FOOD & BEVERAGE **Requisition Number****:** COOKS003012 Showing 1 location **Job Details** **Description** **STARTING AT $16 AN HOUR!** **Come make a difference with us!** Safety incentives, Occupancy bonuses, and referral bonuses available to all associates. **Heres what we offer:** * Competitive...

  • Outside Sales Representative- CosmoProf- Davenport IA

    3 weeks ago

    Davenport, United States Sally Beauty Holdings Full time

    OverviewJob Title: DSC (Distributor Sales Consultant)Essential FunctionThe Distributor Sales Consultant is responsible for an assigned territory of customers to which their main focus is to help grow their salons overall sales. The DSC will be responsible for meeting and achieving assigned sales goals by utilizing their manufacturer education and sales...

  • In-House F2F Marketing Representative- $60K-90K

    3 days ago

    Davenport, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in...

  • CDS Full Time Event Manager

    1 week ago

    Davenport, United States Advantage Sales and Marketing, LLC Full time

    Minimum: USD $50,000.00/Yr. Maximum: USD $52,500.00/Yr. CDS Full Time Event Manager - Product Demonstration Club Demonstration Services (CDS) is in need of an Event Manager responsible for the recruitment, hiring and supervision of in store Product Demonstrators. You will oversee product preparation and presentation, training and provide superb service to...

  • Financial Representative

    1 month ago

    Davenport, United States Modern Woodmen of America Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...

  • Financial Representative

    6 days ago

    Davenport, United States Modern Woodmen of America Full time

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be comfortable creating financial plans and cross-checking work to ensure complete accuracy of information.About youEntrepreneurial mindsetCommunity orientedCommunication skillsResponsibilitiesWork with current or new...