Senior Customer Service and Sales Representative

4 weeks ago

Davenport, United States Arconic Full time

Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply


Responsibilities for Internal Candidates


Position Description:

Under the supervision of the Customer Sales & Service Supervisor or Manager, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives.

Primary Responsibilities:

  • The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
  • They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
  • This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities/Key Challenges:

  • Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
  • Establish and/or enhance positive customer relationships.
  • Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
  • Translate customer requirements and specifications prior to order entry.
  • Prepare written quotations to quote pricing.
  • Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
  • Work closely with support staff providing guidance regarding the customer order cycle process.

Essential Knowledge/Skills/Abilities:

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Service Orientation — Actively looking for ways to help people.
  • Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Stress Tolerance — Job requires dealing calmly and effectively with high stress situations in a fast-paced environment.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one's own time and the time of others effectively.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.


Qualifications for Internal Candidates


Basic Qualifications:

  • Associates degree from an accredited institution.
  • Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position may require access to export-controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled technology.

Preferred Qualifications

  • Bachelor’s degree from an accredited institution.
  • Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
  • Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
  • Experience using multiple complex computer systems simultaneously.
  • Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.

  • Senior Customer Service and Sales Representative

    3 days ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a  Senior Customer Service and Sales Representative  to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Tennessee Operations location. At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the...

  • Senior Customer Service and Sales Representative

    1 month ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    11 hours ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Sales Representative

    1 week ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your...

  • Sales Representative

    14 hours ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your...

  • Customer Service Representative

    1 week ago

    Davenport, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Davenport, Iowa * **Date Posted:** 9/17/2021 * **Apply By:** 02/01/2022 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Customer Service Representative

    14 hours ago

    Davenport, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Davenport, Iowa * **Date Posted:** 9/17/2021 * **Apply By:** 02/01/2022 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Customer Service Representative

    2 weeks ago

    Davenport, United States Ritchie Bros. Full time

    Job Description This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. This position will also be a relief for the reception during sales and backup when needed in between sales. The Opportunity: The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related...

  • Business Development Representative

    1 week ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Onsite – Davenport OfficeHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing company, is actively hiring a Business Development Representative. You will have the opportunity to establish relationships in existing territories, using lead generation strategies to set...

  • Business Development Representative

    14 hours ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Onsite – Davenport OfficeHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing company, is actively hiring a Business Development Representative. You will have the opportunity to establish relationships in existing territories, using lead generation strategies to set...

  • Customer Care Representative

    1 week ago

    Davenport, Iowa, United States MSC Industrial Supply Full time

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...

  • Customer Care Representative

    12 hours ago

    Davenport, Iowa, United States MSC Industrial Supply Full time

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...

  • Customer Sales

    16 hours ago

    Davenport, United States Mediacom Communications Full time

    Position: Customer Sales & Service Representative I, Front Counter (Retail) Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we...

  • HVAC Service Technician

    19 hours ago

    Davenport, United States Mechanical Sales, Inc. Full time

    Job DescriptionJob DescriptionAbout Us:Seeking HVAC Service Technicians in Davenport & Cedar Rapids, IAMechanical Sales, Inc. is a leading provider of HVAC solutions, committed to delivering exceptional service and innovative products to our clients. We are currently seeking a highly skilled and customer-focused HVAC Service Technician to join our team. The...

  • HVAC Service Technician

    1 week ago

    Davenport, United States Mechanical Sales, Inc. Full time

    Job DescriptionJob DescriptionAbout Us:Seeking HVAC Service Technicians in Davenport & Cedar Rapids, IAMechanical Sales, Inc. is a leading provider of HVAC solutions, committed to delivering exceptional service and innovative products to our clients. We are currently seeking a highly skilled and customer-focused HVAC Service Technician to join our team. The...

  • Customer Service Representative

    7 days ago

    Davenport, United States U-Haul Full time

    Location: 3616 W Kimberly Rd, Davenport, Iowa 52806 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    4 hours ago

    Davenport, United States U-Haul Full time

    Location: 3616 W Kimberly Rd, Davenport, Iowa 52806 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Sales

    2 days ago

    Davenport, United States Mediacom Communications Corporation Full time

    Position: Customer Sales & Service Representative I, Front Counter (Retail) Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we...

  • Customer Care Representative

    1 week ago

    Davenport, United States MSC Industrial Supply Full time

    Build a better career with MSC.Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and...

  • Outside Sales Representative

    5 days ago

    Davenport, United States Frontline Services, LLC. Full time

    Job DescriptionJob DescriptionSales Representatives are members of the sales team who travel within their respective territories. With a fast growing company with a ton of room for advancements.They travel to both prospective and current customers’ locations to check in on their experience with the product, provide a demonstration, or answer any questions...