Senior Customer Service and Sales Representative

2 months ago

Davenport, United States Arconic Full time

Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility.

GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a qualified candidate and want to join a dynamic and energetic team, we encourage you to apply


Responsibilities for Internal Candidates


Position Description:

Under the supervision of the Customer Sales & Service Supervisor or Manager, this Sr. Customer Sales & Service Representative (CSSR) is accountable to provide direct customer service to their assigned customers to facilitate the overall business objectives.

Primary Responsibilities:

  • The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
  • They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
  • This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

Major Activities/Key Challenges:

  • Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant.
  • Establish and/or enhance positive customer relationships.
  • Work closely with Supply Chain Management at the plant to ensure material is available to the end customer.
  • Translate customer requirements and specifications prior to order entry.
  • Prepare written quotations to quote pricing.
  • Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers.
  • Work closely with support staff providing guidance regarding the customer order cycle process.

Essential Knowledge/Skills/Abilities:

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Negotiation — Bringing others together and trying to reconcile differences.
  • Service Orientation — Actively looking for ways to help people.
  • Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
  • Integrity — Job requires being honest and ethical.
  • Stress Tolerance — Job requires dealing calmly and effectively with high stress situations in a fast-paced environment.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
  • Time Management — Managing one's own time and the time of others effectively.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.


Qualifications for Internal Candidates


Basic Qualifications:

  • Associates degree from an accredited institution.
  • Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems.
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
  • This position may require access to export-controlled technology, as defined in the Export Administration Regulations (15 C.F.R. §730, et seq.) and/or the International Traffic in Arms Regulations (ITAR). Qualified candidate must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or be eligible to obtain the required authorizations from the relevant government agency. Business demands may require employer to proceed with candidates who are immediately eligible to access controlled technology.

Preferred Qualifications

  • Bachelor’s degree from an accredited institution.
  • Experience in sales/customer service, accounting, information systems, or supply chain experience in a manufacturing environment.
  • Proficient computer skills including Oracle and MS Office programs Excel, Word, and Outlook.
  • Experience using multiple complex computer systems simultaneously.
  • Experience analyzing data from multiple sources and reaching conclusions and outcome with this information.

  • Senior Customer Service and Sales Representative

    3 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a  Senior Customer Service and Sales Representative  to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Tennessee Operations location. At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the...

  • Sales Representative

    3 weeks ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your first year and $100k within...

  • Senior Customer Service and Sales Representative

    2 months ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    3 weeks ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    3 days ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    3 days ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRP’s mission is to be the world’s leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Senior Customer Service and Sales Representative

    3 hours ago

    Davenport, United States Arconic Full time

    Arconic is currently seeking a Senior Customer Service and Sales Representative - Automotive to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Davenport Works Operations facility. GRPs mission is to be the worlds leading aluminum producer with the widest variety of coil, sheet and plate products in the world. If you are a...

  • Sales Representative

    4 days ago

    Davenport, Iowa, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your...

  • Sales Representative

    4 weeks ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your...

  • Sales Representative

    3 weeks ago

    Davenport, United States Access Systems - Sales & Administration Full time

    Job DescriptionJob DescriptionJob Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your...

  • Customer Sales Representative

    4 days ago

    Davenport, Iowa, United States Tube and Solid Tire LLC Full time

    Join Our Team as a Customer Sales Representative at Tube and Solid Tire!We are looking for a friendly and knowledgeable Customer Sales Representative to be part of our team. In this role, you will assist customers with product information, resolve any technical issues, and ensure their satisfaction.Responsibilities:Address customer inquiries and handle...

  • Customer Sales Representative

    2 weeks ago

    Davenport, United States Tube and Solid Tire LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Sales Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Customer Sales Representative

    1 week ago

    Davenport, United States Tube and Solid Tire LLC Full time

    Job Description Job Description We are seeking a Customer Sales Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve...

  • Customer Sales Representative

    1 week ago

    Davenport, United States Tube and Solid Tire LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Sales Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Sales Representative

    3 weeks ago

    Davenport, IA, United States Access Systems - Sales & Administration Full time

    Job Type: Full-TimeJob Location: Quad Cities TerritoryHours: Monday–Friday, 8am–5pmAccess Systems, a dynamic and fast-growing technology company, is actively hiring a Senior Sales Representative. You will manage a local sales territory and work with various businesses to identify and close new accounts—make up to $80k your first year and $100k within...

  • Customer Service Representative

    4 weeks ago

    Davenport, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Davenport, Iowa * **Date Posted:** 9/17/2021 * **Apply By:** 02/01/2022 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Customer Service Representative

    3 weeks ago

    Davenport, United States Cbibanks Full time

    **Customer Service Representative** * **Job Type:** Full-time * **Location:** Davenport, Iowa * **Date Posted:** 9/17/2021 * **Apply By:** 02/01/2022 **Job Description:** **GENERAL DESCRIPTION:** Will process customer transactions in a timely, accurate manner, adhering to established Bank regulations, policies and procedures. In addition to teller window...

  • Customer Service Representative

    4 weeks ago

    Davenport, United States Ritchie Bros. Full time

    Job Description This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. This position will also be a relief for the reception during sales and backup when needed in between sales. The Opportunity: The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related...

  • Route Sales and Service Representative

    3 days ago

    Davenport, United States Heritage-Crystal Clean, Inc. Full time

    Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. As a Route Sales and Service...

  • Route Sales and Service Representative

    2 days ago

    Davenport, United States Heritage-Crystal Clean, Inc. Full time

    Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.As a Route Sales and Service...