FT Customer Service Leader

2 months ago

Hickory, United States Food Lion Full time

Address: USA-NC-Hickory-3220 Springs Road Ne

Store Code: Store 00563 Front End (7212343)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience Greet each customer and uses his or her name whenever possible Avoid personal conversations with other associates when customers are present Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar Ensure work station and front end area of the store has a neat and clean presentation Maintains proper knowledge of all sales associate register functions and Front End accounting services Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner Ensure the MVP savings center KIOSK is filled with paper and properly working Performs the task of sales associate when scheduled or as needed per the surge plan guidelines Performs the task of the customer lead as needed to ensure service standards are maintained Maintain alertness and calls for assistance when needed to service customers per service standards Is courteous and helpful to other associates Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code Adhere to all company guidelines, policies and standard practices Observe and correct all unsafe conditions that could cause associate or customer accidents Notify QA of any cleaning issues or maintenance required on front end Successfully complete computer based training (CBT) and training aid courses Perform all other duties as assigned

Qualifications

High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Ability to perform the technical requirements of cashier and service center Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion Pull or push up to 75 lbs. on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and other written documents BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Job Requisition: 380573_external_USA-NC-Hickory #J-18808-Ljbffr

  • PT Customer Service Leader

    3 weeks ago

    Hickory, United States Food Lion Full time

    Address: USA-NC-Hickory-Hwy 127 South Store Code: Store 00504 Front End (7211494) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...

  • PT Customer Service Leader

    3 months ago

    Hickory, United States Food Lion Full time

    Address: USA-NC-Hickory-2625 N Center St Store Code: Store 00097 Front End (7206078) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...

  • PT Customer Service Leader

    2 weeks ago

    Hickory, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 331187_external_USA-NC-Hickory Address: USA-NC-Hickory-Hwy 127 South Store Code: Store 00504 Front End (7211494) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Service Operations Leader

    1 week ago

    Hickory, North Carolina, United States DISH Full time

    Company Overview:DISH, a subsidiary of EchoStar, has been transforming the landscape of connectivity for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and we are currently developing America's First Smart NetworkTM. Our brands encompass...

  • Field Service Manager

    1 month ago

    Hickory, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Field Service Manager

    2 weeks ago

    Hickory, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Customer Service Representative

    5 days ago

    Hickory, North Carolina, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team at Domino's Pizza LLC as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our valued customers, ensuring their satisfaction and loyalty to our brand.Key...

  • Registered Nurse

    3 days ago

    Hickory, United States Highlands-Cashiers Hospital Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Highlands-Cashiers Hospital have the opportunity to make a real impact. As a(an) Registered Nurse - FT - Mixed - ER you can be a part of...

  • Customer Service Representative

    3 hours ago

    Hickory, North Carolina, United States City of Hickory, NC Full time

    Job Description**Job Summary**The City of Hickory, NC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our finance department, you will be responsible for providing exceptional customer service to our citizens and ensuring that all transactions are processed accurately and efficiently.Key...

  • Customer Service Representative

    3 weeks ago

    Hickory, United States US Conec Ltd Full time

    Job Type: Full-time Description: Purpose of Position: The Customer Service Representative serves as the primary contact between customers and the business. Assist customers with the selection and purchase of all products and services, while maintaining excellent working relationships. Communicate with customers, both external and internal, via telephone and...

  • Registered Nurse/Pediatrics/FT/Night Shift

    2 months ago

    Hickory, United States Mission Hospital Full time

    Introduction Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Mission Hospital have the opportunity to make a real impact. As a Registered Nurse-Pediatrics-FT-Night Shift, you can be a part of change. Benefits Mission Hospital,...

  • Customer Service Representative

    2 hours ago

    Hickory, North Carolina, United States Conn's Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Conn's HomePlus. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Customer...

  • Customer Service Representative

    4 hours ago

    Hickory, North Carolina, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Property Manager. As a Property Manager, you will be responsible for managing multiple storage facilities, providing exceptional customer service, and ensuring the smooth operation of our business.Key ResponsibilitiesCustomer Service: Provide top-notch customer...

  • Customer Service Greeter

    2 weeks ago

    Hickory, United States Mike Johnsons Hickory Toyota Full time

    Job DescriptionJob DescriptionJob Description:Automotive Sales Greeter The Sales Greeter functions in support of the Sales Department. They will enthusiastically and courteously greet customers on the sales & service lot, determine their needs, obtain sales assistance for them, answer any customer questions, and help to uphold the standard for outstanding...

  • Customer Service Associate

    2 months ago

    Hickory, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 1975 US Hwy 70 SE, Hickory, NC, is the perfect position for you! You will bring joy to people’s...

  • Customer Service Associate

    2 weeks ago

    Hickory, United States Zips Car Wash Part time $12

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 1975 US Hwy 70 SE, Hickory, NC, is the perfect position for you! You will bring joy to people’s...

  • Registered Nurse-Pediatrics-FT-Night Shift

    2 months ago

    Hickory, United States Mission Hospital Full time

    Description IntroductionDo you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Mission Hospital have the opportunity to make a real impact. As a Registered Nurse-Pediatrics-FT-Night Shift, you can be a part of change.BenefitsMission...

  • Customer Service Representative

    7 days ago

    Hickory, North Carolina, United States Lowes Foods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Clerk at Lowes Foods. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our guests, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 months ago

    Hickory, United States THE NEW-INDY GROUP Full time

    Job DetailsJob Location NC- Hickory (2) - Hickory, NC Position Type Full Time Travel Percentage Less than 10% Job Shift First Shift Customer Service Representative SUMMARY: Responsible for providing effectively serving all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating...

  • Customer Service Specialist

    2 months ago

    Hickory, United States Haberer Insurance Agency Full time

    Replies within 24 hours Benefits: Competitive salary Opportunity for advancement Paid time off Position Overview Independent Insurance Agency located in Hickory, NC is seeking an outgoing, career-oriented professional to join our team. Responsibilities Providing positive, friendly, professional customer service. Answering calls and handling policy...